Email notification stops working

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Email notification stops working

Veeam Logoby fabiobroccolato » Wed May 06, 2015 8:16 am

VEB 1.0.0.1954 connected to VBR 8.0.0.2021, with VEB backing up a phisical PC onto VBR backup repository. Email notifications of VM backups run fine and are not changed after VEB connection, but only the 2 firs successful backup occourrences triggered a notification email. The others didn't. Why?
fabiobroccolato
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Re: Email notification stops working

Veeam Logoby Dima P. » Wed May 06, 2015 4:49 pm

Hello Fabio,
Could you, please, perform the following test, if possible:

- Confirm that global notifications are configured with needed email address
- Restart Veeam Backup Service at the VBR server
- Start backup manually by pressing Backup Now at the Veeam Endpoint Backup’s end

Will you get the notification once the backup is completed?
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Re: Email notification stops working

Veeam Logoby fabiobroccolato » Thu May 07, 2015 7:42 am

Hello,
I Confirm that global notification in VBR settings is up and running for the same email used every day for notification of our virtual server backups under Vmware.
I have stopped and then restarted Veeam Backup Service at the VBR server
I made a manual backup from my client running VEB, that performed fine without any error, but no notification was received at the end.

The problem seems to be the always here...
fabiobroccolato
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Re: Email notification stops working

Veeam Logoby m.novelli » Thu May 07, 2015 8:28 am 1 person likes this post

I have a similar problem... installed the VEB package for some customers, from one specific Veeam B&R server I've never got the email notification of VEB backups. The Veeam B&R notification works fine for the normal vSphere backups.
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Re: Email notification stops working

Veeam Logoby Dima P. » Thu May 07, 2015 12:00 pm

Guys,
Please, open support cases thru Veeam Endpoint Backup UI and let me know the case ID then.
Dima P.
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Re: Email notification stops working

Veeam Logoby fabiobroccolato » Thu May 07, 2015 12:53 pm

Here's the case number I opened: 00912308.
Thank you in advance for any help.
fabiobroccolato
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Re: Email notification stops working

Veeam Logoby JaxIsland7575 » Thu May 07, 2015 1:27 pm

VMCE v9
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Re: Email notification stops working

Veeam Logoby Dima P. » Thu May 07, 2015 2:45 pm

Jax,
You issue seems to be slightly different – you got notifications after reset. I’ll follow up once I hear anything.
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Re: Email notification stops working

Veeam Logoby fabiobroccolato » Mon May 11, 2015 7:08 am

Just a follow up for readers.
Email notification or successful VEB jobs was only blocked by the SMTP server of our email service.
It really runs fine now. Thank your for your support.
fabiobroccolato
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Re: Email notification stops working

Veeam Logoby Mike Resseler » Mon May 11, 2015 8:08 am

Cool, thanks Fabio for letting us know!
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