Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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great_vc
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Emails notifications not receiving

Post by great_vc »

Hi,
i have without any issues running my 4.0.1.2169 Agent backup. I have changed anything on my setup or messed with the email settings.
I haven't received a success/fail mail for some days now even if the backup says mail sent successful.

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Using the same settings (smtp, username,password) on other apps i have no issue. Nothing on spam/junk folder

Any ideas ?

Thanks
Vassilis

Egor Yakovlev
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Re: Emails notifications not receiving

Post by Egor Yakovlev »

Do you receive test email from under Settings - Notifications or those are gone too?
/Thanks!

great_vc
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Re: Emails notifications not receiving

Post by great_vc »

No Egor, it says successfully sent email but those are gone too.

All these years as a recipient i was using my own domain mail in O365, but i also tried with two gmail, one Hotmail and my iCloud mail as recipient. None of them ever appear on any folder or junk.

I think that the issue is that Agent Backup does not have a FROM: field and it is using the same as the recipient. So we have a mail from: user@mail.com to: user@mail.com
And servers have been very strictly with catching phishing mail and they delete them directly.

Egor Yakovlev
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Re: Emails notifications not receiving

Post by Egor Yakovlev »

"From" field should not be a problem, as we are authenticating on the smtp server. I can personally vote Gmail has no problems with my own laptop backup notifications, and we literally have thousands customers receiving notifications in their @gmail.com mailboxes.
Can you please open a ticket from said agent UI(Burger menu - Support - Technical Support) and share the case ID here?

/Thanks!

marcvanl
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Re: Emails notifications not receiving

Post by marcvanl »

Dear,

I found there's a length limit for what is inside the "Subject" box in the Notifications tab. I had some emails that were delivered and some that did not. Shortening the Subject field by a few characters did the job for thsoe emails that did not arrive in my ailbox. I cannot tell you right away what the maximum limit is, you have to experiment. Start with a 20-character Subject line and expand.

Marc

great_vc
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Re: Emails notifications not receiving

Post by great_vc »

Thank you Egor, case number: 04392769

@marcvanl, i do not think that is the issue cause i havent changed the subject and i assume the test "test email settings" will be working.

regards,
Vassilis

Egor Yakovlev
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Re: Emails notifications not receiving

Post by Egor Yakovlev »

Hi Vassilis,

Thanks for case ID. Logs are pure gold.
Meanwhile waiting a word from support, I have few things to consider for you:
- Logs are clean, that means we are receiving a positive confirmation from system talking with said SMTP server that email has been sent. It is worth checking mailgate logs.
- I have noticed you are using custom smtp relay\gateway server? Having @gmail.com address set, why not to use official smtp.gmail.com? Correct agent settings for gmail can be found here.

/Cheers!

great_vc
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Re: Emails notifications not receiving

Post by great_vc »

Egor,
I have using my ISP mail relay with no problem for years, you see gmail.com as a recipient cause i was testing, my default is my domain in O365. Although i tried with gmail.com settings but i get errors.

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Egor Yakovlev
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Re: Emails notifications not receiving

Post by Egor Yakovlev »

Just wondering, was it a personal Gmail account, or G Suite Business one?
/Thanks!

great_vc
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Re: Emails notifications not receiving

Post by great_vc »

Personal gmail.

Egor Yakovlev
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Re: Emails notifications not receiving

Post by Egor Yakovlev »

Strange. Can you upload fresh logs with gmail settings test to the same case, please?
/Thanks!

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