by hans_lenze » Wed Apr 01, 2015 5:07 pm people like this post
So I was working on the pc of my folks when I decided to install Endpoint Backup (just to make sure I would spend less time fixing all the future mishaps). The installation went fine and the first backup was running in no time. I use Teamviewer to connect to the remote computer because it's easy to explain to my parents to "Just click the blue icon on the desktop!"
However, the interface is just a black square. Not very usefull to see if the previous backup completed succesfully! Backups and restores can be started with the system tray icon so it is semi functional for the moment. Does the interface use any kind of hardware acceleration? I know that Firefox and Chrome don't show any content when hardware acceleration is enabled. Can this be turned off for Veeam Endpoint Backup in some registry key?
by Mike Resseler » Tue Apr 07, 2015 5:09 am people like this post
I assume you are using teamviewer 9 from the problem statement. 9 has had some issues with certain applications that didn't work and indeed showed the black screen. This not only were only specific applications, but also only on specific graphical cards...
The advice now would be:
* Update drivers of the graphical card * Play with the advanced Teamviewer settings (did you install the Teamviewer monitor driver?)
But from what I know, this didn't always solved the problem.
If possible, I would follow Jim's suggestion and use Teamviewer 10, that normally should fix it (as far as I am aware I have not read about that specific problem on version 10)