Endpoint backup to B&R repository does not work

[RSchmoelzer]

Hi,

After installation of Update2 on our B&R Server, we finally want to test Endpoint backup.
We added pemission for a specific AD user to a repository, and i can select this rep. on my Laptop.
Unfortunately all backups from this laptop terminate with the following error.

04.05.2015 10:14:41 :: Error: bad allocation Failed to upload disk.
Agent failed to process method {DataTransfer.SyncDisk}.
Exception from server: Reconnectable protocol device was closed.
Unable to retrieve next block transmission command.
Number of already processed blocks: [215]. Failed to download disk.

Some Technical info:
- Laptop, repository and proxy are in the SAME location
- B&R server is in a REMOTE location

any help
Robert

[Dima P.]

Hello Robert,
Unfortunately, it needs to be investigated by our support team. Kindly, open a support case thru Veeam Endpoint Backup > Control Panel > Support > Technical Support and post case ID in this thread for tracking purposes. Thanks.

[RSchmoelzer]

I could not report the issue via the suggested method.

"The request has been cancelled. could not create a secure SSL/TLS channel"

Does it use some special port(s) other than tcp:443 for that.

rgds
Robert

[Mike Resseler]

Hmmm... Are you using a proxy?

If you are, try to "approve" *.veeam.com to make it easy.

If not, please let us know.

Thanks

Mike

[RSchmoelzer]

Hello Mike,

Thanks for your quick response!
We dont use a proxy, but have port restrictions, only "standard ports" are allowed to connect to outside servers.
I think the endpoint client doesnt even try to create a SSL connection, i dont see any attempts or "blocks" in the logs.

Is there another way to open a ticket or send the logs?

regards
Robert

[JaxIsland7575]

On the VEB machine, open the Control Panel from right clicking the Tray icon, and go to the Support tab. You can submit the ticket and info from there!

[RSchmoelzer]

@JaxIsland7575
This was extactly what i did, but the client cant enable the secure channel to the veeam server to upload the logs and create the ticket.

rgds
Robert

[JaxIsland7575]

I apologize for not reading the entire post closely enough to see you had already tried that. I am not familiar with that issue so I will leave it to the experts, sorry!

[Dima P.]

Robert,

Is there another way to open a ticket or send the logs?

Can you share the logs from C:\ProgramData\Veeam via any cloud provider (like dropbox or googledrive) and send me a download link via PM?

[Dima P.]

Logs are under investigation. Thanks Robert!

[Dima P.]

Robert,
DEV team has reviewed you logs: its seems the job fails due insufficient memory for backup operation. They advised to check if the virtual memory support is enabled in your OS, while I am interested what is your hardware configuration? Thank you in advance.

[RSchmoelzer]

Dima,

Thanks for your help, you give great support even for a free product!!!!

I checked the settings on the laptop, your devs are right, virtual memory was set
to only 1GB, where 4GB RAM is installed. I changed the setting to 6GB and will
test if this fixes the problem.

best regards
Robert

[Mike Resseler]

Robert,

Great to hear! I hope it will fix the problem, let us know. (and I will pass thanks to our support team )

Mike

[RSchmoelzer]

Backup is working now as expected, so please close the ticket.

thanks again for your help and best regards
Robert

[Mike Resseler]

Robert,

Noted, I requested the support team to close team to close the team

Thanks again

Mike