Endpoint - Domain Controller Backup Failing

[vikassi]

Hello,

Just installed Veeam Endpoint or Agent 2.0. It fails right away with:

7/28/2017 10:26:30 PM :: Error: Failed to disable DC SafeBoot mode Cannot get [BcdObject.Id="{9dea862c-5cdd-4e70-acc1-f32b344d4795}",StoreFilePath=""] object. COM error: Code: 0xd000014c

Any ideas here?

[Dima P.]

Hi vikassi,

We need application logs to investigate this. Please submit a support case (Control Panel > Support > Technical Support) and share the case ID. Thanks in advance.

[vikassi]

Hi vikassi,

We need application logs to investigate this. Please submit a support case (Control Panel > Support > Technical Support) and share the case ID. Thanks in advance.

Hi,

Thanks. I did this today, waiting to hear a response.

[Dima P.]

Can you please post the case ID to this thread? Thanks!

[edwardm9]

Any progress on this case? I have the same issue. I just setup 2 DCs to be backed up using veeam agent for windows latest version downloaded today. One of them is 2008 R2 and the other is 2012 R2. 2012R2 backs up successfully. 2008R2 fails with error failed to disable dc safeboot mode cannot get [bcdobject="{9dea862c-5cdd...

[Dima P.]

Edward,

Sorry for the delay. If you still have this issue, please open a support case and share the id. Thank you in advance.

[fabianf83]

HI,

how did you solved this problem?
I get the same message.

Code: Select all

14.09.2018 08:48:09 :: Error: Failed to disable DC SafeBoot mode Cannot get [BcdObject.Id="{de8b3c44-9e6e-11e3-83a4-8f19b90b869e}",StoreFilePath=""] object. COM error:  Code: 0xd0000034 

best regards
Fabian

[JardaCZ]

I just had the same error:
9/16/2018 9:44:56 AM :: Error: Failed to disable DC SafeBoot mode Cannot execute [DeleteElement] method of [\\SERVER\root\wmi:BcdObject.Id="{e60f52cd-96dc-11e8-8108-98f2b38ec8e9}",StoreFilePath=""]. COM error: Code: 0xd0000001

Tried again without restarting and now It's OK.


Regards,
Jaroslav

[fabianf83]

I tried with and without restarting.
Nothing worked.

best regards
Fabian

[FaberfoX]

I'm having the same issue on a 2012 Essentials VM, migrated using Disk2VHD to a (free) MS Hyper-V 2016 server. As Disk2VHD doesn't copy the EFI partition, I had to recreate it following these instructions (https://social.technet.microsoft.com/Fo ... rverhyperv), VM works ok but endpoint fails since the move. I've reinstalled endpoint, and also recreated the db adding the reg key. BCD settings are correct, the server is a domain controller, so I'm guessing endpoint is looking for something that's no longer there after having to recreate the EFI partition. Case number is 03206140.

[Dima P.]

Please keep working with our support team and do not forget to share the investigation results in this thread. Thanks!

[FaberfoX]

Ok, I finally solved the issue on my case, with lots of digging and help from Mike Powell of the support team.
Turns out, in my case, the problem was that my recreated EFI partition didn't have the proper ID. This didn't stop it from booting, but caused bcdedit /enum to answer that it couldn't find the default data store. After setting the correct id (diskpart, select disk 0, select partition 2 [your one might be different], set id=c12a7328-f81f-11d2-ba4b-00a0c93ec93b), taken from here: (https://docs.microsoft.com/en-us/window ... nds/set-id) and editing the Veeam Agent job to make it notice the changed partition id, backups started working again.
Hope this helps some of you guys.

[Dima P.]

Hello Fabricio.

Many thanks for sharing the update! I'll pass your feedback to our support team - they'll be happy to hear it. Cheers!

[klausz]

I have the same error.
Updated Windows Server 2008R2, physical server.
Veeam Agent for Microsoft Windows - 3.0.2.1170
Error: Failed to disable DC SafeBoot mode
Cannot get [BcdObject.Id="{dc4c6f94-6c6e-11e0-9c26-e4299ded4727}",StoreFilePath=""] object.
COM error: Code: 0xd0000034

[wishr]

Hi Klausz,

Please, reach out to our support team directly and open a support case to get it sorted.

Thank you