Restoring Surface 3 error

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Restoring Surface 3 error

Veeam Logoby SASpursIT » Thu Jun 18, 2015 7:52 pm

I am testing the feasibility of endpoint backing up some Surface3 devices and then restoring them using bare metal restores. Backing up is going without a hitch and file level restores work great. On the Bare Metal restore though everything seems to go fine until it does the C: drive. it goes for a few seconds and then errors saying the it will restore what it says is 1.0 MB and then pops the error that the media is write protected. The device had bitlocker turned off and in the UEFI I have disabled the secure boot and still get the same error. Any help would be appreciated. Case #00948354
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Re: Endpoint restoring Surface3 Error

Veeam Logoby Gostev » Thu Jun 18, 2015 8:50 pm

Our QC has one and tests on it a lot, so at least we can be sure that it's fully supported. We will take a look at your issue. Thanks!
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Re: Endpoint restoring Surface3 Error

Veeam Logoby Mike Resseler » Fri Jun 19, 2015 5:24 am

SASpursIT

Was Bitlocker / UEFI turned off during the backups? If not, please go back to the original situation. When you start BMR, you should get the option to unlock the drive

See here for more information: http://helpcenter.veeam.com/endpoint/10/bitlocker.html

If this is not the case, then we have your case ID so we can look further into it. But the logs of that case-id, are those the logs collected from running the Veeam Recovery Media?

Thanks

Mike
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Re: Endpoint restoring Surface3 Error

Veeam Logoby SASpursIT » Mon Jun 22, 2015 1:41 pm

Bitlocker was OFF I am sure UEFI was on. The logs collected were from the restore process. I have tried with with TPM enabled and disabled and secure boot enabled and disabled and all combinations of the two and it always errors out at 1.0 MB. on C:. the other partitions restore fine. I have even removed the partition in Recovery and readded it ending up the same way.
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Re: Endpoint restoring Surface3 Error

Veeam Logoby Mike Resseler » Mon Jun 22, 2015 5:32 pm

SASpursIT,

Thanks for the information. Can you please also put the logs on a cloud storage like dropbox or similar and share the link with Dima P. from these forums? It might be that the logs aren't uploaded with the automatic system when you create a support case through the UI.

Thanks

Mike
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Re: Endpoint restoring Surface3 Error

Veeam Logoby Bopp » Tue Nov 10, 2015 7:30 pm

I have the same Issue here.

Was there a solution for this Problem?
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Re: Endpoint restoring Surface3 Error

Veeam Logoby Vitaliy S. » Tue Nov 10, 2015 10:39 pm

OPs ticket was closed due to no response, will try to check that again with the QA tomorrow. Meanwhile, can you please open a support case too and post your support ticket number for future readers?
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Re: Endpoint restoring Surface3 Error

Veeam Logoby Bopp » Tue Nov 10, 2015 10:41 pm

Hi Vitaliy, thanks for Response. Will do that first tomorrow morning.
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Re: Endpoint restoring Surface3 Error

Veeam Logoby Bopp » Wed Nov 11, 2015 8:06 am 1 person likes this post

Hi Vitaliy, Case# is 01106305.
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Re: Endpoint restoring Surface3 Error

Veeam Logoby Dima P. » Wed Nov 11, 2015 5:13 pm

Hi Bopp,

Thanks for submitting the case! To clarify, were you prompted for an existing volume replacement or unlock like on a screenshot below?

Image
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Re: Endpoint restoring Surface3 Error

Veeam Logoby Bopp » Thu Nov 12, 2015 9:40 am

Hi Dima,

no, I wasn't shown a promt like that.
I was forced to use advanced recovery because automatic mapping wasn't possible.
It's possible, that I used a "old" recovery media (GA-Version).
The VEB on the Surface 3 was Up2Date.

What I noticed:
The Volume C from the Backup was slightly bigger, than the volume C on the SSD.

I also tried to force the Disk-Map from the Backup to the current Disk - worked with every partition exept for Volume C.
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Re: Endpoint restoring Surface3 Error

Veeam Logoby Dima P. » Fri Nov 13, 2015 3:02 am

Bopp,

Can you performed a manual bare metal restore of the volume C once again? If it fails please open the backup location – restore logs should be placed in the same folder where backup file resides. Then please share the log with me (dropbox, google drive or any other public file hosting works) – we will check you logs with QA team.
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Re: Endpoint restoring Surface3 Error

Veeam Logoby Bopp » Sat Nov 14, 2015 11:42 am

Hi Dima,
Will have a look on Monday, if there is still a log available.
Had to reinstall the surface 3 from scratch already, as the boss could not wait until this issue is fixed.
If there are still logs from my several trys to recover the device, I will send them to you.
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Re: Endpoint restoring Surface3 Error

Veeam Logoby Dima P. » Mon Nov 16, 2015 1:56 pm

Thanks! We checked the logs and here are the options from out QA department:

- Unlock all the existing volumes under the OS(disabling the Bitlocker might be a good idea since it might protect even unallocated disk space)
- You can run disk part clean all within the OS (I bet this could be done via Recovery Media as well) and then perform a bare metal recovery
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Re: Restoring Surface 3 error

Veeam Logoby Bopp » Mon Nov 16, 2015 6:37 pm

Hi Dima,

- Unlock all the existing volumes under the OS(disabling the Bitlocker might be a good idea since it might protect even unallocated disk space)

I should disable bitlocker during the backup-timeframe? Or what do you mean?

- You can run disk part clean all within the OS (I bet this could be done via Recovery Media as well) and then perform a bare metal recovery

I tried diskpart within Recovery-Media OS to delete Volume C:. But it didn't help at all. I also tried to overwrite the existing Partition Table with the one from the Backup - no success. I confirmed btw. that Bitlocker was indeed activated during Backup-Time - but I didn't get a Message or Warning, that there was a Bitlocker Partition at all.

I will try again, when another Surface 3 dies.

Thanks for help.
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