Error: Access is denied. Failed to delete file

[great_vc]

Hi,
over the last couple days i get the following error on my schedule backup. I get the error but then after 10 minutes on the retry the backup is successful which is weird

Code: Select all

Error: Access is denied. Failed to delete file: [\\DANTE\Backup\vcon\Backup Job VCON\Backup Job VCON.vbm]. --tr:FC: Failed to delete file. File path: [\\DANTE\Backup\vcon\Backup Job VCON\Backup Job VCON.vbm]. --tr:Failed to call DoRpc. CmdName: [FcRemoveFile]. Access is denied. Failed to delete file: [\\DANTE\Backup\vcon\Backup Job VCON\Backup Job VCON.vbm]. 
Job has been stopped with failures. Name: [Backup Job VCON], JobId: [5d2b6f96-535d-4487-8012-3b8ab6fabaa8] Error: Access is denied. Failed to delete file: [\\DANTE\Backup\vcon\Backup Job VCON\Backup Job VCON.vbm]. 

Preparing for backup
Error: Access is denied. Failed to delete file: [\\DANTE\Backup\vcon\Backup Job VCON\Backup Job VCON.vbm]. --tr:FC: Failed to delete file. File path: [\\DANTE\Backup\vcon\Backup Job VCON\Backup Job VCON.vbm]. --tr:Failed to call DoRpc. CmdName: [FcRemoveFile]. Access is denied. Failed to delete file: [\\DANTE\Backup\vcon\Backup Job VCON\Backup Job VCON.vbm]. 

Any ideas?
tnx

[Dima P.]

Hi great_vc,

Please open a support case via control panel and let support team investigate the logs. Please, do not forget to post case ID to this thread. Thank you.

[great_vc]

Thanks Dima, done
Veeam Support - Case # 01786028

-Vassilis

[great_vc]

Ok that was fast reply and support kudos.
I got an instruction if i'm using any antimalware and antivirus on the computer. so this is my reply, lets see if it makes any difference.

My OS is windows 10 32bit fully updated and yes I use malwarebytes anti-malware home premium and Norton internet security 2016.
Keep in mind that the backup folder is a network folder so I’m not sure if the antimalware and antivirus scans these folders but it is a good guessing.

I made an exclusion of my \\dante\backup\vcon directory from antimalware but on the Norton internet security I cannot add a network exclusion.

[great_vc]

unfortunately it didn't change behavior by putting the folder in exclusion of malwarebytes. Again i had a fail retry and the second time it was successfull.

am open to other suggestions,
let me know if you need any more action from my side

thank you
-Vassilis

[great_vc]

OK i think i narrow down the issue and it looks it is no VEEAMs problem.
I just bought my QNAP NAS and i think i have an issue since day one. i have randoms access denied fies when trying to delete or save file names. It doesn't look consistent and i cannot pinpoint it down. I have check shared folders permissions and have read/write on all my folders for my user but for some reason for example on the backup folder i cannot delete a file but after a minute i can delete the file with no problem.
So i think that is why the backup is failing on the first time. I will transfer this to QNAP forum for further investigation.

I will come back with more info

[great_vc]

i may have solved this one. I change the username of the connected share in VEEAM settings from my username to the "admin" username and for two days now i have successful backups on the first try.
Am happy with that result

[Dima P.]

Vassilis,

Glad to hear your issue is resolved and thank you for the heads up!

[ivordillen]

We have 2 qnap's we use for BC jobs
We have the same issue for a couple of days on my qnap's BUT I have my qnap's for quite some time.
We have the issue since I upgraded to 4.2.1 20160601
Do you had some good feedback from qnap? Do you have a case number wich I can use to reference to?

Kind regards,

Ivor

[great_vc]

We have 2 qnap's we use for BC jobs
We have the same issue for a couple of days on my qnap's BUT I have my qnap's for quite some time.
We have the issue since I upgraded to 4.2.1 20160601
Do you had some good feedback from qnap? Do you have a case number wich I can use to reference to?

Kind regards,

Ivor

Hi Ivor,
I do not have a support ticket, i have a very active thread in QNAP forum where you can see other posts and help.
http://forum.qnap.com/viewtopic.php?f=189&t=122544

[ivordillen]

I saw the post on the qnap forum. Thx I'll give it a go there.
thx a lot

[krismason@]

Im having the same issue - your fix of using admin worked for a few days and has now stopped working.

[Dima P.]

Hi Kris,

As stated at QNAP forums, you might need to install the proper hotfix for the NAS firmware. If it’s possible, reach QNAP support team to investigate this and request a fix. Thanks.

[krismason@]

This has helped me fix this issue - I have now gone from SMB to iSCSI and have no longer had any issues for a week - thanks for the help guys!