Error: Access to the path....activation.xml' is denied."

[folerx]

hi
Some of endpoint backups jobs throw error when try to run backup for first time.
"Error: Access to the path 'C:\ProgramData\Veeam\Endpoint\activation.xml' is denied."
That activation.xml doesnt exist on any of PCs.
Users is local admins.



any solution?

[Vitaliy S.]

Hi Daniel,

Quick search on these forums doesn't return any any to this question, so please contact our support team directly. Once you do this, please post your case ID for future reference.

Thanks!

[Mike Resseler]

To add to Vitaliy's message... Use the built-in support tab to create a support call... More information on how to use that can be found here: https://www.veeam.com/blog/technical-su ... -free.html

Thanks

Mike

[Dima P.]

This xml is created and then deleted during backup process. Make sure that your antivirus is not blocking VEB from creating/modifying and deleting files.

[folerx]

Yes, this is possible because we have protected file types im kaspersky endpoint for crypto virus. Will report back.

[Dima P.]

Might be the root cause. Try to white list the following directories for VEB:

C:\ProgramData\Veeam
C:\Program Files\Veeam
Plus, your backup repository (if it’s a local folder on your drive)

[folerx]

Resolved

Thank you four your help.
My admin resolved this problem.

Kaspersky qualifies Veeam.EndPoint.Service.Exe and Veeam.EndPoint.Manager.Exe like Low Restricted application.
All application which are Low Restricted doesn't have permissions to write or modify defined protected file extension.
xml files is in protected groups.

[Dima P.]

Daniel,

Good catch. Thanks for sharing the solution.