Error: Access to the path....activation.xml' is denied."

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Error: Access to the path....activation.xml' is denied."

Veeam Logoby folerx » Mon Oct 10, 2016 8:23 am

hi
Some of endpoint backups jobs throw error when try to run backup for first time.
"Error: Access to the path 'C:\ProgramData\Veeam\Endpoint\activation.xml' is denied."
That activation.xml doesnt exist on any of PCs.
Users is local admins.

Image

any solution?
folerx
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Re: Error: Access to the path....activation.xml' is denied."

Veeam Logoby Vitaliy S. » Mon Oct 10, 2016 10:39 am

Hi Daniel,

Quick search on these forums doesn't return any any to this question, so please contact our support team directly. Once you do this, please post your case ID for future reference.

Thanks!
Vitaliy S.
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Re: Error: Access to the path....activation.xml' is denied."

Veeam Logoby Mike Resseler » Mon Oct 10, 2016 11:03 am

To add to Vitaliy's message... Use the built-in support tab to create a support call... More information on how to use that can be found here: https://www.veeam.com/blog/technical-su ... -free.html

Thanks

Mike
Mike Resseler
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Re: Error: Access to the path....activation.xml' is denied."

Veeam Logoby Dima P. » Mon Oct 10, 2016 1:48 pm

This xml is created and then deleted during backup process. Make sure that your antivirus is not blocking VEB from creating/modifying and deleting files.
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Re: Error: Access to the path....activation.xml' is denied."

Veeam Logoby folerx » Mon Oct 10, 2016 3:45 pm

Yes, this is possible because we have protected file types im kaspersky endpoint for crypto virus. Will report back.
folerx
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Re: Error: Access to the path....activation.xml' is denied."

Veeam Logoby Dima P. » Mon Oct 10, 2016 4:20 pm

Might be the root cause. Try to white list the following directories for VEB:

C:\ProgramData\Veeam
C:\Program Files\Veeam
Plus, your backup repository (if it’s a local folder on your drive)
Dima P.
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Resolved Error: Access to the path...activation.xml' is deni

Veeam Logoby folerx » Mon Oct 10, 2016 7:33 pm 1 person likes this post

Resolved

Thank you four your help.
My admin resolved this problem.

Kaspersky qualifies Veeam.EndPoint.Service.Exe and Veeam.EndPoint.Manager.Exe like Low Restricted application.
All application which are Low Restricted doesn't have permissions to write or modify defined protected file extension.
xml files is in protected groups.
folerx
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Re: Error: Access to the path....activation.xml' is denied."

Veeam Logoby Dima P. » Tue Oct 11, 2016 2:11 pm

Daniel,

Good catch. Thanks for sharing the solution.
Dima P.
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