Error: Can't run/install Veeam on Win 10 x64 Pro

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Error: Can't run/install Veeam on Win 10 x64 Pro

Veeam Logoby Psychor » Tue Apr 11, 2017 6:58 am

I just built a new machine and installed Win 10 x64 Pro (Creators Update). One of the first things I did was install and configure Veeam Endpoint - no issues.

Fast forward a couple of days I go to check Veeam by double clicking on it in the taskbar. However, this causes it to crash. That's a first.

I uninstall Veeam and reboot. I then try to reinstall it, but the installer crashes. What the heck is going on?

Code: Select all
Application: Veeam.Setup.Endpoint.dat
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFFF500FD0C


Code: Select all
Faulting application name: Veeam.Setup.Endpoint.dat, version: 1.5.0.306, time stamp: 0x56e0fcd6
Faulting module name: d3d9.dll, version: 10.0.15063.0, time stamp: 0x631de416
Exception code: 0xc0000005
Fault offset: 0x000000000000fd0c
Faulting process id: 0x510
Faulting application start time: 0x01d2b29070869784
Faulting application path: C:\Users\REMOVED\AppData\Local\Temp\RarSFX0\EndPoint\Suite\Veeam.Setup.Endpoint.dat
Faulting module path: C:\Windows\SYSTEM32\d3d9.dll
Report Id: 5a7a4c9b-3482-4416-a95e-c58f87d2593b
Faulting package full name:
Faulting package-relative application ID:


I ran "sfc /scannow" but it report that there were no issues.

Since I was able to install it and run it a couple of days ago something I installed afterward must be causing an issue, but I don't know how/why.

Thanks.
Psychor
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Re: Error: Can't run/install Veeam on Win 10 x64 Pro

Veeam Logoby vmniels » Tue Apr 11, 2017 7:02 am

Best would be to contact support via https://www.veeam.com/support.html to see what is going on so we can resolve the issue.
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Re: Error: Can't run/install Veeam on Win 10 x64 Pro

Veeam Logoby Psychor » Tue Apr 11, 2017 7:06 am

vmniels wrote:Best would be to contact support via https://www.veeam.com/support.html to see what is going on so we can resolve the issue.


Thanks, but I can't as I don't have a business account. The form won't accept my email address.
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Re: Error: Can't run/install Veeam on Win 10 x64 Pro

Veeam Logoby Psychor » Tue Apr 11, 2017 7:52 am

I figured out the issue. Hopefully it will help others. Evidently Rivatuner Statistics Server (RTSS) is now causing Veeam to crash. Closing RTSS or leaving it running but seeing detection level to "none" fixed the issue. What's odd is that in the last version of Win 10 x64 Pro this wasn't an issue - perhaps RTSS needs to be updated in view of the Creator's Update release of Windows.

Background:
http://www.wagnardsoft.com/forums/viewtopic.php?t=780
https://mathematica.stackexchange.com/q ... 278#143278

UPDATE: The latest beta for RTSS fixed the issue - http://forums.guru3d.com/showpost.php?p ... tcount=254.
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Re: Error: Can't run/install Veeam on Win 10 x64 Pro

Veeam Logoby Dima P. » Tue Apr 11, 2017 9:13 pm 1 person likes this post

Psychor,

Thanks a lot for sharing!

P.S. For a free edition you can open a case only via VEB/VAW UI (support portal wont work). It's safe to open a case via any other VEB installation if you cant do that on the affected machine. In case, it's not an option - just post your issue here at the forums and we will ask our support team to reach you :wink:
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Re: Error: Can't run/install Veeam on Win 10 x64 Pro

Veeam Logoby Psychor » Wed Apr 12, 2017 4:14 am

You're welcome and thanks! Love you guys.
Psychor
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