Error: Cannot find shadow copy of volumen C:

[KuellarRo]

Good morning,

I need your help with this issue, can't find the Volume at the time to do the backup, we have made several tests without success and the solutions found in this forum with the v1.5 & v2.0 BETA Versions.

The Services of Shadow Copy (Volume Shadow Copy) is Activated on Automatic Start at equal Veeam Endpoint Backup, Windows Backup and Microsoft Software Shadow Copy Provider.

Attached the error description and a Image, thanks for the help:

Code: Select all

2/10/2017 11:25:00 AM :: Calculating digests Error: Cannot find shadow copy of volume Windows (C:) 
2/10/2017 11:25:02 AM :: Error: Cannot find shadow copy of volume Windows (C:) 

[Dima P.]

Hi Jorge,

To clarify, are you getting this error in VEB 1.5 or VAW 2.0 BETA (or both)? Do you have any other backup tools installed on this machine?

Can you run the following command in command prompt and share the output result?

Code: Select all

vssadmin list writers 

Thanks in advance.

[KuellarRo]

Hi Dima,

Following the suggest what give us, we haven't another Backup Tools in our machines and the error is present on both versions but we use VAM 2.0 BETA in this ocassion, actually we use tools like System Center, and Bitlocker Encription, maybe this tools will affect the Backup proccess on VAW?

And with the command you gave me, I see this:

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vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2013 Microsoft Corp.

Writer name: 'Task Scheduler Writer'
   Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
   Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
   State: [1] Stable
   Last error: No error

Writer name: 'VSS Metadata Store Writer'
   Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
   Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
   State: [1] Stable
   Last error: No error

Writer name: 'Performance Counters Writer'
   Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
   Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
   State: [1] Stable
   Last error: No error

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {bb94b94c-e4be-466f-9491-1029ffbd2da8}
   State: [1] Stable
   Last error: No error

Writer name: 'SqlServerWriter'
   Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
   Writer Instance Id: {b4fc46a8-e156-41ea-bd91-86f2da1a6acf}
   State: [1] Stable
   Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {e72529c4-3682-4d46-95f1-c8c6f95b82d1}
   State: [1] Stable
   Last error: No error

Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {76447d54-ed22-4f57-8814-e441449bae65}
   State: [1] Stable
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {c93ebcc8-e38d-417a-8e5f-98e858361ed9}
   State: [1] Stable
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {a573444f-1402-447d-8508-910136e38b1d}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {1973e5f3-22f3-41c6-97ea-a4fa4c5cac1d}
   State: [1] Stable
   Last error: No error

Writer name: 'MSSearch Service Writer'
   Writer Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
   Writer Instance Id: {7e4c657f-4f1e-4fd8-bcf9-037a89e38dfc}
   State: [1] Stable
   Last error: No error

Thanks a lot, and I will be attentive to any help and recommendation.

[Dima P.]

Hi Jorge,

Thanks. The output looks good. I guess its time to contat with our support team and ask to check the application logs. Kindly open a support case via Control Panel > Support and share the case ID.