Error: Shared memory connection was closed

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Re: Error: Shared memory connection was closed

Veeam Logoby Rageboom » Fri Mar 04, 2016 3:11 pm 1 person likes this post

Hello everyone,

Support helped me this morning. if you guys have this message :

"02/03/2016 16:51:05 :: Error: Shared memory connection was closed. Agent failed to process method {FileBackup.SyncDirs}. Exception from server: There are no connections in the specified pool 3. " , you probably changed one setting on your Backup & Replication server. To fix it, follow these steps :
1. Open Backup & Replication
2. Open your properties (top left corner)
3. Network Traffic
4. Check the number near "Use multiple upload streams per job". Endpoint need at least 3 streams to work.

Good luck =)/
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Re: Error: Shared memory connection was closed

Veeam Logoby Dima P. » Sun Mar 06, 2016 4:07 pm

Rageboom,

Thanks for getting back to us and sharing the solution. This options should be set to at least 2 as per Known Issues in the Release Notes document. Cheers!
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Re: Error: Shared memory connection was closed

Veeam Logoby JWalkerMR » Sat May 28, 2016 3:06 pm

Hello,

i had the same error message after installing a new usb wlan stick. Simply changing the backup target to a new directory solved this issue.
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Re: Error: Shared memory connection was closed

Veeam Logoby Dima P. » Mon May 30, 2016 6:05 pm

Hi JWalkerMR and welcome to the community,

You had the same issue while backing up to the local repository or shared folder destination, right?
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Re: Error: Shared memory connection was closed

Veeam Logoby JWalkerMR » Thu Jun 02, 2016 4:58 pm

Hi Dima,

yes, i got the error message "Error: Shared memory connection was closed" when trying backing up to the previous used USB 3.0 harddisk after installing a new USB 3.0 WLAN stick. Even removing this WLAN stick and uninstalling the drivers didn't help. The solution was to create a new backup directory.
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Re: Error: Shared memory connection was closed

Veeam Logoby ds2 » Fri Jun 03, 2016 6:35 am

I've seen this error - caused by a USB-HDD formated in FAT32 as targetdrive, and it appeared naturally if the backup exceeded the 4 GB limit of the filesystem.
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Re: Error: Shared memory connection was closed

Veeam Logoby JWalkerMR » Fri Jun 03, 2016 10:37 am

@ds2:
in my case the targetdrive is NTFS formatted, so there is no 4 GB limit ;-)
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[MERGED] restore failed: shared memory connection was closed

Veeam Logoby Xeronimo74 » Mon Sep 05, 2016 11:05 am

anyone know why this happens when I try to restore from a USB drive? Thanks!
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Re: Error: Shared memory connection was closed

Veeam Logoby Dima P. » Mon Sep 05, 2016 5:25 pm

Hi Xeronimo74,

Please open a support case thru Veeam Endpoint Backup Control Panel > Support and post here the case ID. Thanks in advance.
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[MERGED] Shared memory connection was closed

Veeam Logoby upapi » Fri Sep 16, 2016 9:20 am

Although I checked all related topics in the forum I didn't found a solution.
Version of VEB is 1.5.0.306 on a Windows 10 PC (1607 Build 14393.105).

Backup of the entired PC is configured over WLAN to a NAS. In most cases everything works perfect.
Sometimes Backup failed with the following error:
Error: Shared memory connection was closed. Failed to upload disk. Agent failed to process method {DataTransfer.SyncDisk}. Exception from server: Der angegebene Netzwerkname ist nicht mehr verfügbar.

Perhaps it is a temporary problem caused by an instable WLAN connection?

Thanks in advance
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[MERGED] Re: Shared memory connection was closed

Veeam Logoby PTide » Fri Sep 16, 2016 10:26 am

Hi,

Perhaps it is a temporary problem caused by an instable WLAN connection?
It might be so. If the problem appears with a connection that you're 100% sure is stable, then please open a support case and post your case ID

Thank you
PTide
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[MERGED] VEB - Shared memory connection was closed

Veeam Logoby dslogistic » Wed Oct 12, 2016 1:48 pm

Hi,

when I am backuping to NAS, I get this errors:

Code: Select all
12.10.2016 14:56:25 :: Error: Shared memory connection was closed. Failed to upload disk. Agent failed to process method {DataTransfer.SyncDisk}. Exception from server: Zadaný síťový název není již dále k dispozici. Error code: 64 Failed to write data to the file [\\192.168.1.190\homes\veeam\Backup Job IVA\Backup Job IVA2016-10-12T144626.vbk]. Failed to download disk. 
12.10.2016 14:57:29 :: Could not perform threshold check for backup location "\\192.168.1.190\homes\veeam" due to space info retrievement fail!
12.10.2016 15:04:23 :: Error: Zadaný síťový název není již dále k dispozici. Error code: 64 Failed to open file [\\192.168.1.190\homes\veeam\Backup Job IVA\Backup Job IVA.vbm_tmp]. --tr:Failed to call DoRpc. CmdName: [FcWriteFileEx] inParam: [<InputArguments><FilePath value="\\192.168.1.190\homes\veeam\Backup Job IVA\Backup Job IVA.vbm_tmp" /><DesiredAccess value="1073741824" /><ShareMode value="0" /><CreationDisposition value="2" /><FlagsAndAttrs value="0" /><Offset value="0" /><BytesToWrite value="0" /></InputArguments>].


I tried delete previous backups and recreate new full backup, but problem is still persists. Could you help me, please?
Thanks a lot.

Honza K.
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Re: Error: Shared memory connection was closed

Veeam Logoby Dima P. » Wed Oct 12, 2016 1:52 pm

Hi Honza,

The error is very generic and it's hard to identify the root cause without application logs. Kindly, open a support case via Control Panel > Support and let the support team investigate this issue.
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Re: Error: Shared memory connection was closed

Veeam Logoby dslogistic » Thu Oct 13, 2016 3:15 pm

Hi Dima,

I wasn´t able to open help topic from Control > Support, so I am using forum, I am appologize. This is in log for this job:

Code: Select all
[10.10.2016 15:13:03] <01> Error    Invoke failed. Command: 'DataTransfer.RestoreText', parameters: {(EStringArray) Links[]=[veeamfs:0:6745a759-2205-4cd2-b172-8ec8f7e60ef8 (03de0294-0480-056b-a506-320700080009)/summary.xml@\\192.168.1.190\homes\veeam\Backup Job IVA\Backup Job IVA2016-09-02T075011.vbk](EBoolean) Option.Remote=false; }.   v Veeam.Backup.AgentProvider.CBackupClient.OnInvokeError(Exception e, String command, CVCPCommandArgs inArgs)
[10.10.2016 15:13:03] <01> Error       v Veeam.Backup.AgentProvider.CBackupClient.Invoke(String command, CVCPCommandArgs inArgs, Boolean noLog)
[10.10.2016 15:13:03] <01> Error       v Veeam.Backup.AgentProvider.CBackupClient.Tar2Text(IFileVfsLink backupFileLink)
[10.10.2016 15:13:03] <01> Error       v Veeam.Backup.Core.CRawSummary.Load(CBackupClient agent, String backupFileName, String insideDirectoryName)
[10.10.2016 15:13:03] <01> Error       v Veeam.Backup.Core.CTransformIncrementsTask.PatchOib(COib fullPointOib, COib incrementalPointOib, CTransformVsbLayer vsbLayer, IBackupRepositoryClient repositoryClient)
[10.10.2016 15:13:03] <01> Error       v Veeam.Backup.Core.CTransformIncrementsTask.TransformOibPair(CStorage fullStorage, CTransformIncrementsOibsPair oibsPair, CTransformVsbLayer vsbLayer, IBackupRepositoryClient repositoryClient)
[10.10.2016 15:13:03] <01> Error       v Veeam.Backup.Core.CTransformIncrementsTask.Execute()
[10.10.2016 15:13:03] <01> Error       v Veeam.Backup.Core.CDefaultTransformAlgTaskManager.ExecuteTasks(IEnumerable`1 tasks)
[10.10.2016 15:13:03] <01> Error       v Veeam.Backup.Core.CTransformIncrementsAlg.TransformPoint(CPoint incrementalPoint, CTransformIncrementsCatOibRefs oldCatOibRefs, CUnpublishingOibsHolder deletedOibsHolder, ITransformAlgTaskManager transformAlgTaskManager)
[10.10.2016 15:13:03] <01> Error       v Veeam.Backup.Core.CTransformIncrementsAlg.Transform(ITransformAlgTaskManager transformAlgTaskManager)
[10.10.2016 15:13:03] <01> Error       v Veeam.Backup.Core.CTransformaAlgorithm.ExecuteTransform(IBackupTransformAlg transformAlg, ITransformAlgTaskManager transformAlgTaskManager)
[10.10.2016 15:13:03] <01> Error       v Veeam.Backup.Core.CTransformaAlgorithm.Execute()
[10.10.2016 15:13:03] <01> Error    File does not exist. File: [\\192.168.1.190\homes\veeam\Backup Job IVA\Backup Job IVA2016-09-02T075011.vbk].
[10.10.2016 15:13:03] <01> Error    Failed to restore file from local backup. VFS link: [summary.xml]. Target file: [MemFs://frontend::CDataTransferCommandSet::RestoreText_{79b75c23-7d9e-4df6-bc3e-70c1dda7ca98}]. CHMOD mask: [0].
[10.10.2016 15:13:03] <01> Error    Agent failed to process method {DataTransfer.RestoreText}.
[10.10.2016 15:13:03] <01> Error       v Veeam.Backup.AgentProvider.CClientAgentProtocol.Invoke(String command, CVCPCommandArgs inArgs, Boolean noLog, Boolean agentNoLog)
[10.10.2016 15:13:03] <01> Error       v Veeam.Backup.AgentProvider.CBackupClient.Invoke(String command, CVCPCommandArgs inArgs, Boolean noLog)
[10.10.2016 15:13:03] <01> Error    File does not exist. File: [\\192.168.1.190\homes\veeam\Backup Job IVA\Backup Job IVA2016-09-02T075011.vbk].   in c++: Failed to open storage for read access. Storage: [\\192.168.1.190\homes\veeam\Backup Job IVA\Backup Job IVA2016-09-02T075011.vbk].
[10.10.2016 15:13:03] <01> Error       in c++: Cannot apply patches stored in folder [HostFS://\\192.168.1.190\homes\veeam\Backup Job IVA\Backup Job IVA2016-09-02T075011.vbk[6745a759-2205-4cd2-b172-8ec8f7e60ef8 (03de0294-0480-056b-a506-320700080009)]].
[10.10.2016 15:13:03] <01> Error       in c++: Failed to build restore point.


Could be wrong NAS (Synology DS2415+)? It has about 930 GB free of 16,1 TB (backup is normally about 3 GB, full 22 GB).

Thanks, H.
dslogistic
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Re: Error: Shared memory connection was closed

Veeam Logoby Dima P. » Wed Nov 16, 2016 3:52 pm

Hi Honza,

Sorry for the late reply, somehow missed your last post. Did you resolve your issue or you still need our help? Were you able to reach our support team? Thanks.
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