Error: The request could not be performed because of an I/O

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Error: The request could not be performed because of an I/O

Veeam Logoby michalsz2 » Fri Dec 04, 2015 2:31 pm

Hello, Running Endpoint to USB drive on desktop. Close to finish after 5-6 hrs Im getting:

12/3/2015 3:59:51 PM :: Error: The request could not be performed because of an I/O device error. Failed to read data from the file [\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy9]. Failed to upload disk. Agent failed to process method {DataTransfer.SyncDisk}. Exception from server: The request could not be performed because of an I/O device error. Failed to read data from the file [\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy9]. Unable to retrieve next block transmission command. Number of already processed blocks: [3745

I looked at the forum but all similar posts talk about problems with backing up via network, but this is USB.

Please advice.
Thank You
Mike
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Re: Error: The request could not be performed because of an

Veeam Logoby Dima P. » Fri Dec 04, 2015 3:21 pm

Hi Mike,

We need to check your logs, so can you please open a support case thru the Endpoint’s Control Panel > Support > Technical Support (its free and we get the application logs immediately). Do not forget to share the case ID. Thanks!
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Re: Error: The request could not be performed because of an

Veeam Logoby michalsz2 » Thu Dec 10, 2015 6:58 pm

case number is 01223195
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Re: Error: The request could not be performed because of an

Veeam Logoby Vitaliy S. » Mon Dec 14, 2015 11:02 am

Duplicated case for this issue - 01226089 (just for the future reference).
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