Error: Unable to continue encrypted backup chain.

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Error: Unable to continue encrypted backup chain.

Veeam Logoby igeronimo » Mon Jul 17, 2017 8:48 pm 1 person likes this post

Hello All,

I moved some Veeam Agent encrypted backups from one repository to another in the same server successfully. The next time the backups ran I got the following Error: Unable to continue encrypted backup chain. Supply password or delete backups, then try again

I searched for the error and could not find anything quickly but it was a simple fix so I thought I would share and maybe someone would find it quicker in the future.

CAUSE:
Encrypted backups were moved using the steps in https://www.veeam.com/kb1729.

SOLUTION:
Imported encrypted backups will end up under Backups > Disk (encrypted). Simply right click on the backup and type the password.
Reference: https://helpcenter.veeam.com/docs/backu ... tml?ver=95

Hope it helps some of you out there.
igeronimo
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Re: Error: Unable to continue encrypted backup chain.

Veeam Logoby Dima P. » Mon Jul 17, 2017 9:59 pm

Hello and welcome to the community igeronimo!

Thank you for sharing your issue and the confirmed solution. Thumbs up!
Dima P.
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Re: Error: Unable to continue encrypted backup chain.

Veeam Logoby Technogod » Thu Jul 20, 2017 1:05 am

This will work for VM backups. It doesn't work for VAW backups.
Technogod
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Re: Error: Unable to continue encrypted backup chain.

Veeam Logoby Dima P. » Thu Jul 20, 2017 5:55 pm

Decryption for agent backup files works on VBR console as well. You just need to type in the correct password.
Dima P.
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Re: Error: Unable to continue encrypted backup chain.

Veeam Logoby Technogod » Fri Jul 21, 2017 5:05 am

I was referring to the article igeronimo referenced. https://www.veeam.com/kb1729 The article is for VM backups not VAW backups. You must have VM backups for this to work.
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Re: Error: Unable to continue encrypted backup chain.

Veeam Logoby Dima P. » Fri Jul 21, 2017 4:16 pm

Understood, thanks. I was mainly referring to importing VAW encrypted backup file to the VBR, so mentioned Help Center article sounds correct.

KB, indeed, might look confusing: instead of VM backup job user should modify agent job properties.
Dima P.
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