Error whwn backup up C:

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Error whwn backup up C:

Veeam Logoby pelle.f » Sun May 03, 2015 12:17 pm

Hi,
Get this error when backing up C:, backing up other volumes on the same server works fine:
Error: The drive cannot find the sector requested. Failed to read data from the file [\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy86]. Failed to upload disk. Agent failed to process method {DataTransfer.SyncDisk}. Exception from server: The drive cannot find the sector requested. Failed to read data from the file [\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy86]. Unable to retrieve next block transmission command. Number of already processed blocks: [18034]. Failed to download disk.
I have run chkdsk /f, sfc /scannow and diskshadow, found nothing wrong.
Any ideas!?
pelle.f
Novice
 
Posts: 3
Liked: never
Joined: Sun May 03, 2015 12:00 pm
Full Name: Per-Anders Fasth

Re: Error whwn backup up C:

Veeam Logoby Dima P. » Mon May 04, 2015 9:22 am

Hello,
Please open a support case from Endpoint’s Control Panel > Support > Technical Support. Thanks
Dima P.
Veeam Software
 
Posts: 6253
Liked: 440 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: Error whwn backup up C:

Veeam Logoby pelle.f » Mon May 04, 2015 5:23 pm

Opened a case, got quick answer, the solution was this:
For some reason your partition is bigger than volume can store.
Shrink you C: drive (using Windows Disk Management console) for 95 MBs and all should be nice.
pelle.f
Novice
 
Posts: 3
Liked: never
Joined: Sun May 03, 2015 12:00 pm
Full Name: Per-Anders Fasth

Re: Error whwn backup up C:

Veeam Logoby Dima P. » Mon May 04, 2015 7:04 pm

Per-Anders,
Thanks for the heads up! Now, I want you case ID to check the exact reason of this behavior with QA team - could you please post your case ID here? Thanks
Dima P.
Veeam Software
 
Posts: 6253
Liked: 440 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: Error whwn backup up C:

Veeam Logoby pelle.f » Mon May 11, 2015 6:20 am

Hi,
Here is the ID, Case # 00908887
pelle.f
Novice
 
Posts: 3
Liked: never
Joined: Sun May 03, 2015 12:00 pm
Full Name: Per-Anders Fasth

Re: Error whwn backup up C:

Veeam Logoby Mike Resseler » Mon May 11, 2015 6:37 am

Thanks for following-up with us!

Cheers

Mike
Mike Resseler
Veeam Software
 
Posts: 3165
Liked: 362 times
Joined: Fri Feb 08, 2013 3:08 pm
Location: Belgium, the land of the fries, the beer, the chocolate and the diamonds...
Full Name: Mike Resseler


Return to Veeam Agent for Windows



Who is online

Users browsing this forum: No registered users and 16 guests