Failed to connect to agent

[compass-is]

I installed VEB on a Win2012R2 virtual machine, trying to backup to a NAS drive. The initial Recovery Media was created successfully, as well as the initial backup, but ever since then all other backups fail. Specifically timing out after 5 minutes.

Here is a snippet from the log file.

Code: Select all

[17.11.2016 20:11:55] <01> Info     [AgentMngr] Agent has been started, ID '94d922c3-a0e8-4ead-8165-059637d43163', addresses '127.0.0.1:2500', PID '13444' 
[17.11.2016 20:11:55] <01> Info     [ProxyAgent] Starting client agent session, id 'b9b2244c-fb19-4a35-9801-567e81998651', host 'EXCH2013', agent id '94d922c3-a0e8-4ead-8165-059637d43163', IPs '127.0.0.1:2500', PID '13444'
[17.11.2016 20:11:55] <01> Info     [SocketAgentService] Connecting to agent 'EXCH2013' ('127.0.0.1:2500')
[17.11.2016 20:11:55] <01> Info     [NetSocket] Connect
[17.11.2016 20:11:55] <07> Info           [AP] (b9b2) output: 220 Exch2013.cis.local Microsoft ESMTP MAIL Service ready at Thu, 17 Nov 2016 20:11:54 -0500
[17.11.2016 20:16:55] <01> Info     Disposing CSocketAgentService [0x4a2ca9], sessionId [b9b2]
[17.11.2016 20:16:55] <01> Info     [SocketAgentService] Closing connection to agent 'EXCH2013', id b9b2
[17.11.2016 20:16:55] <01> Info     Disposing CProxyAgent [0x29b91f1]
[17.11.2016 20:16:55] <01> Info     [AgentMngr] Stopping agent, id '94d922c3-a0e8-4ead-8165-059637d43163'
[17.11.2016 20:16:55] <01> Info     [AgentMngr] Sending signal to stop agent, id '94d922c3-a0e8-4ead-8165-059637d43163'. Host: 'EXCH2013'.
[17.11.2016 20:16:55] <01> Info     [AgentMngr] Checking whether agent '94d922c3-a0e8-4ead-8165-059637d43163' is alive on host 'EXCH2013'.
[17.11.2016 20:16:55] <01> Info     [AgentMngr] Checking whether agent '94d922c3-a0e8-4ead-8165-059637d43163' is alive on host 'EXCH2013'.
[17.11.2016 20:16:56] <01> Info     [AgentMngr] Checking whether agent '94d922c3-a0e8-4ead-8165-059637d43163' is alive on host 'EXCH2013'.
[17.11.2016 20:16:56] <01> Info     [AgentMngr] Disposing lease keeper, id 'd20566e6-8724-474e-b886-bce707a3cc28'
[17.11.2016 20:16:56] <01> Info     [AgentMngr] Disposing lease, id 'd20566e6-8724-474e-b886-bce707a3cc28'
[17.11.2016 20:16:56] <01> Info     [AgentMngr] Agent has been stopped, id '94d922c3-a0e8-4ead-8165-059637d43163'
[17.11.2016 20:16:56] <01> Error    [CBackupTarget] Exception at drive letter change check System.Exception: Failed to connect to agent 'EXCH2013', EP '127.0.0.1:2500' ---> Veeam.Backup.AgentProvider.CAgentStartException: Timeout to start agent
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.AgentProvider.CSocketAgentService.WaitReady()
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.AgentProvider.CSocketAgentService.Start(Boolean redirectOutput)
[17.11.2016 20:16:56] <01> Error       --- End of inner exception stack trace ---
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.AgentProvider.CSocketAgentService.Start(Boolean redirectOutput)
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.AgentProvider.CClientAgentProtocol..ctor(CBaseAgentService svc, Boolean redirectOutput, Version version)
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.AgentProvider.CProxyAgent.StartClient(Boolean redirectOutput, IClientConnectionFactory connFactory)
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.Core.CBackupRepositoryClient..ctor(CBackupRepository repository, IProxyAgentStarter agentStarter)
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.Core.CRepositoryClientFactory.Create(CInitializer initializer)
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.Core.CClientContainerProvider.StartOnSpecificHost(CInitializer initializer)
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.Core.CClientContainerProvider.GetClientContainer(String jobName, Guid jobSessionId, String logName, String logSubFolder, CHost proxyHost, Boolean useAgentWithLowerPriority, Boolean force64BitMode)
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.Core.CClientContainerProvider.GetClientContainer(CStartAgentSpec spec)
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.Core.CVbkManager.RestartClient()
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.Core.CVbkManager..ctor(CBaseSession jobSession, IStorageAccessor storageAccessor)
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.Core.CRotatedDriveVbmImporter.TryImportBackup(CBackup backup)
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.Core.CRotatedDriveManager.Impl.DetectRepositoryDrive(CBackup backup)

What can I do?

Thanks,
Scott

[Shestakov]

Hello Scott,
Please provide support case number as required by the forum`s rules when asking about a technical error.
Thanks!

[compass-is]

Oops, did not know I had to do that, sorry. How do I get a case number?

[Shestakov]

Have you already contacted the technical support? If no, please do.
Once you do, you will have a number assigned to the newly created case.

[Dima P.]

You can open support case directly via product’s UI. Log in to Veeam Endpoint Backup Control Panel navigate to Support tab and click technical support.

[compass-is]

Great, thanks!