Failed to connect to agent

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Failed to connect to agent

Veeam Logoby compass-is » Fri Nov 18, 2016 1:28 am

I installed VEB on a Win2012R2 virtual machine, trying to backup to a NAS drive. The initial Recovery Media was created successfully, as well as the initial backup, but ever since then all other backups fail. Specifically timing out after 5 minutes.

Here is a snippet from the log file.
Code: Select all
[17.11.2016 20:11:55] <01> Info     [AgentMngr] Agent has been started, ID '94d922c3-a0e8-4ead-8165-059637d43163', addresses '127.0.0.1:2500', PID '13444'
[17.11.2016 20:11:55] <01> Info     [ProxyAgent] Starting client agent session, id 'b9b2244c-fb19-4a35-9801-567e81998651', host 'EXCH2013', agent id '94d922c3-a0e8-4ead-8165-059637d43163', IPs '127.0.0.1:2500', PID '13444'
[17.11.2016 20:11:55] <01> Info     [SocketAgentService] Connecting to agent 'EXCH2013' ('127.0.0.1:2500')
[17.11.2016 20:11:55] <01> Info     [NetSocket] Connect
[17.11.2016 20:11:55] <07> Info           [AP] (b9b2) output: 220 Exch2013.cis.local Microsoft ESMTP MAIL Service ready at Thu, 17 Nov 2016 20:11:54 -0500
[17.11.2016 20:16:55] <01> Info     Disposing CSocketAgentService [0x4a2ca9], sessionId [b9b2]
[17.11.2016 20:16:55] <01> Info     [SocketAgentService] Closing connection to agent 'EXCH2013', id b9b2
[17.11.2016 20:16:55] <01> Info     Disposing CProxyAgent [0x29b91f1]
[17.11.2016 20:16:55] <01> Info     [AgentMngr] Stopping agent, id '94d922c3-a0e8-4ead-8165-059637d43163'
[17.11.2016 20:16:55] <01> Info     [AgentMngr] Sending signal to stop agent, id '94d922c3-a0e8-4ead-8165-059637d43163'. Host: 'EXCH2013'.
[17.11.2016 20:16:55] <01> Info     [AgentMngr] Checking whether agent '94d922c3-a0e8-4ead-8165-059637d43163' is alive on host 'EXCH2013'.
[17.11.2016 20:16:55] <01> Info     [AgentMngr] Checking whether agent '94d922c3-a0e8-4ead-8165-059637d43163' is alive on host 'EXCH2013'.
[17.11.2016 20:16:56] <01> Info     [AgentMngr] Checking whether agent '94d922c3-a0e8-4ead-8165-059637d43163' is alive on host 'EXCH2013'.
[17.11.2016 20:16:56] <01> Info     [AgentMngr] Disposing lease keeper, id 'd20566e6-8724-474e-b886-bce707a3cc28'
[17.11.2016 20:16:56] <01> Info     [AgentMngr] Disposing lease, id 'd20566e6-8724-474e-b886-bce707a3cc28'
[17.11.2016 20:16:56] <01> Info     [AgentMngr] Agent has been stopped, id '94d922c3-a0e8-4ead-8165-059637d43163'
[17.11.2016 20:16:56] <01> Error    [CBackupTarget] Exception at drive letter change check System.Exception: Failed to connect to agent 'EXCH2013', EP '127.0.0.1:2500' ---> Veeam.Backup.AgentProvider.CAgentStartException: Timeout to start agent
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.AgentProvider.CSocketAgentService.WaitReady()
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.AgentProvider.CSocketAgentService.Start(Boolean redirectOutput)
[17.11.2016 20:16:56] <01> Error       --- End of inner exception stack trace ---
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.AgentProvider.CSocketAgentService.Start(Boolean redirectOutput)
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.AgentProvider.CClientAgentProtocol..ctor(CBaseAgentService svc, Boolean redirectOutput, Version version)
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.AgentProvider.CProxyAgent.StartClient(Boolean redirectOutput, IClientConnectionFactory connFactory)
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.Core.CBackupRepositoryClient..ctor(CBackupRepository repository, IProxyAgentStarter agentStarter)
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.Core.CRepositoryClientFactory.Create(CInitializer initializer)
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.Core.CClientContainerProvider.StartOnSpecificHost(CInitializer initializer)
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.Core.CClientContainerProvider.GetClientContainer(String jobName, Guid jobSessionId, String logName, String logSubFolder, CHost proxyHost, Boolean useAgentWithLowerPriority, Boolean force64BitMode)
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.Core.CClientContainerProvider.GetClientContainer(CStartAgentSpec spec)
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.Core.CVbkManager.RestartClient()
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.Core.CVbkManager..ctor(CBaseSession jobSession, IStorageAccessor storageAccessor)
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.Core.CRotatedDriveVbmImporter.TryImportBackup(CBackup backup)
[17.11.2016 20:16:56] <01> Error       at Veeam.Backup.Core.CRotatedDriveManager.Impl.DetectRepositoryDrive(CBackup backup)


What can I do?

Thanks,
Scott
compass-is
Novice
 
Posts: 3
Liked: never
Joined: Thu Nov 17, 2016 3:07 am
Full Name: Scott Williams

Re: Failed to connect to agent

Veeam Logoby Shestakov » Fri Nov 18, 2016 8:34 am

Hello Scott,
Please provide support case number as required by the forum`s rules when asking about a technical error.
Thanks!
Shestakov
Veeam Software
 
Posts: 4856
Liked: 394 times
Joined: Wed May 21, 2014 11:03 am
Location: Saint Petersburg
Full Name: Nikita Shestakov

Re: Failed to connect to agent

Veeam Logoby compass-is » Fri Nov 18, 2016 1:18 pm

Oops, did not know I had to do that, sorry. How do I get a case number?
compass-is
Novice
 
Posts: 3
Liked: never
Joined: Thu Nov 17, 2016 3:07 am
Full Name: Scott Williams

Re: Failed to connect to agent

Veeam Logoby Shestakov » Fri Nov 18, 2016 1:44 pm

Have you already contacted the technical support? If no, please do.
Once you do, you will have a number assigned to the newly created case.
Shestakov
Veeam Software
 
Posts: 4856
Liked: 394 times
Joined: Wed May 21, 2014 11:03 am
Location: Saint Petersburg
Full Name: Nikita Shestakov

Re: Failed to connect to agent

Veeam Logoby Dima P. » Fri Nov 18, 2016 3:36 pm

You can open support case directly via product’s UI. Log in to Veeam Endpoint Backup Control Panel navigate to Support tab and click technical support.
Dima P.
Veeam Software
 
Posts: 6242
Liked: 440 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: Failed to connect to agent

Veeam Logoby compass-is » Mon Nov 21, 2016 12:18 am

Great, thanks!
compass-is
Novice
 
Posts: 3
Liked: never
Joined: Thu Nov 17, 2016 3:07 am
Full Name: Scott Williams


Return to Veeam Agent for Windows



Who is online

Users browsing this forum: Yahoo [Bot] and 8 guests