Error: Failed to create recovery media

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Error: Failed to create recovery media

Veeam Logoby grg647 » Thu Dec 10, 2015 9:09 am

I couldn`t find anything about this topic so,


Hi, I´m trying to burn .iso image to media.
First I install on the PC: VeeamB.Endpoint
Then, when I try to burn it on a cd recovery:
At the end of the process, appears these error messages:


"burning iso image to media error: Error H result E_fail has been returned from a call Com component".
"veeam failed to create recovery media Error H result E_fail has been returned from a call Com component".

All th e others steps are OK.


Some one knows what happend?

Thanks In advance.
grg647
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Re: Error: Failed to create recovery media

Veeam Logoby Vitaliy S. » Thu Dec 10, 2015 11:01 am

Do you have any error messages in the Windows Event log at the time when this message occurred?
Vitaliy S.
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Re: Error: Failed to create recovery media

Veeam Logoby Dima P. » Thu Dec 10, 2015 2:31 pm

Hi grg647,

It might be a firewall or antivirus locking the windows components, so you can try to disable (or add VEB to the exclusion list). The next step would be to open a support case directly from Endpoint’s Control Panel > Support tab.
Dima P.
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Re: Error: Failed to create recovery media

Veeam Logoby grg647 » Mon Dec 14, 2015 3:02 pm 1 person likes this post

Dima you were right!

The solution was to disble Antivirus Kaspersky.
The log of the windows event said that there was a sector error in the cd-r...¿?
In the server kaspeersky I`ve could not find anything related with this failure.
VEB was already included in the firewall list.

Thank u every body
grg647
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Re: Error: Failed to create recovery media

Veeam Logoby Dima P. » Mon Dec 14, 2015 10:51 pm

Glad you nailed it. It’s a pity that you don’t have any info in the Kaspersky console – otherwise I could submit a false positive request. Thanks anyway!
Dima P.
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