Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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dani72
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failed to install driver, Error no_device_id

Post by dani72 » Oct 19, 2018 7:42 am

OK I have veeam agent for windows version 2.2.0.589 installed on windows 10
OK all updated in windows update, it makes backup copies correctly on an external NAS.
OK The hardware is an HP Z2 G4, the integrated Intel Ethernet Conection I219-LM network adapter.
OK: I create the recovery CD with the option to include drivers for this pc
Fail: I start with the baremetal option, but the network device does not recognize
Fail: I give it to load driver and I put the correct path of a USB with a updated driver, but not recognize the device_id either.

Has anyone tried with similar computer or has this problem?

Thanks

Dima P.
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Re: failed to install driver, Error no_device_id

Post by Dima P. » Oct 19, 2018 9:56 am

Hello and welcome to the community Dani.

Was the Recovery Media created on the same machine you are restoring? When booted in Recovery Media what is the state of your network driver when you go to Tools > Load Driver? Thanks!

dani72
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Re: failed to install driver, Error no_device_id

Post by dani72 » Oct 22, 2018 7:39 am

Yes, the recovery media is created in the same machine.
When I go to Tools, network adapter is present and status is Load Driver. If I go to load driver, explore files and select the driver, no load possible error of device_id

Dima P.
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Re: failed to install driver, Error no_device_id

Post by Dima P. » Oct 22, 2018 12:47 pm

Dani,

Can you please make sure that the version of the driver is compatible with Recovery Media version? I.e. if Recovery Media was created from Windows 10 machine, then download Windows 10 drivers here and try to load them to RE. Cheers!

dani72
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Re: failed to install driver, Error no_device_id

Post by dani72 » Oct 26, 2018 11:29 am

I create the recovery DVD, I select the option to include the pc drivers. Additionally, I mark to add other drivers and charge the folder with the ethernet drivers, downloaded from the web that you mentioned above, Windows 10 version x64.

Boot with this DVD, no network recognize. Try to load the driver....

I attached screenshots so you can see errors, pc not recognize and not load the corresponding driver.

https://ibb.co/mP2pRV
https://ibb.co/fLqyLq
https://ibb.co/mwLnDA
https://ibb.co/ePMG6V

Dima P.
Product Manager
Posts: 9911
Liked: 789 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: failed to install driver, Error no_device_id

Post by Dima P. » Oct 26, 2018 5:59 pm

Hello Dani.

Thank you for the screenshots and detailed explanation. I am out of any ideas now, is it possible for you to open a support case via Veeam Agent for Windows Control Panel? Cheers!

dani72
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Re: failed to install driver, Error no_device_id

Post by dani72 » Oct 30, 2018 7:34 am

ok I open a case, thanks.

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