failed to restore agent backup

[fgw]

so i have setup a single windows 10 workstation to test managed agent backups

configured backup to just backup a single folder. backup itself works as expected.

but when i try to restore a file out of this backup i get a popup stating:
Unable to establish connection to the VM. check credentials and try again

the credentials used are standard administrator credentials. same user was used during backup!

am i overlooking something? any ideas???

[Dima P.]

Hello Franz,

Can you please make sure that admin share is not blocked on the machine you are restoring file to? Thanks!

[fgw]

thanks for the quick reply!

just tested to connect to admin$ from backup server itself and also from proxy/repository and this works!

[Dima P.]

Franz,

File level recovery is performed via Veeam B&R console? Can you please share a screenshot of this error? Thank you in advance!

[fgw]

yes, restore initiated via console, although using remote console instead of local console on backup server.

[Dima P.]

Hello Franz,

Thanks for sharing the screenshot. Unfortunately I am out of ideas, can you raise a ticket with our support team and let them check the application debug logs?

[fgw]

opened Case #03504713

[Geter]

Hi

I've the same problem, do you received a answer of technical team?

thanks

[Dima P.]

Hello and welcome to the community Geter,

Are you performing file level recovery via Veeam B&R server to the machine with agent? Can you please check if you can access this machine via admin share from Veeam B&R server? Thank you!