Feature Request - Backup Pause / Resume

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Re: Feature Request - Backup Pause / Resume

Veeam Logoby danoarx » Tue Jan 20, 2015 1:49 pm

Agreed, they are separate requests. But again Retry from a failed backup would be a great feature.
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Re: Feature Request - Resume / Retry

Veeam Logoby danoarx » Tue Jan 20, 2015 1:51 pm

"Backup Now" has a different functionality. It starts the backup from the start, Resume/Retry should resume from the point where it failed. I have yet to complete a backup of my system. It keeps on failing at different points and then I have to start from 0. Retry would have helped.
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Re: Feature Request - Resume / Retry

Veeam Logoby ninjaburn81 » Tue Jan 20, 2015 2:00 pm

Adnan:

I believe the 'retry' feature has been noted, but now the bigger concern is why you cannot even get a backup to WORK.

Have you opened a ticket with support on this? Have you reviewed the log files? Are you receiving any specific errors? What/where are you backing up? Please share with the community and Veeam Tech Support and hopefully your multiple failure issues can be resolved.

EDIT: I just saw your post on the other topic that you have opened a ticket. Can you supply the case id and update us with how it is going? Definitely curious why you are failing all over the place.
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Re: Feature Request - Backup Pause / Resume

Veeam Logoby danoarx » Wed Jan 21, 2015 1:19 pm

The case no. is 00728403. There is not much progress on it yet.

I have installed Veeam Endpoint Backup on VirtualBox VM running Windows 8.1. Trying to back it up on a USB drive.
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Re: Feature Request - Backup Pause / Resume

Veeam Logoby ninjaburn81 » Wed Jan 21, 2015 2:01 pm

Thanks Adnan. Could you post the case to the Admins can monitor it as well, and any major updates please post...it may help others having a similar problem! :)
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Re: Feature Request - Backup Pause / Resume

Veeam Logoby danoarx » Wed Jan 21, 2015 2:03 pm

Where do you want me to post it? There is no progress yet. The support is very slow to respond.
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Re: Feature Request - Backup Pause / Resume

Veeam Logoby ninjaburn81 » Wed Jan 21, 2015 4:27 pm

In this thread should be fine, unless the Admins want you to open a new thread.

And support is running off of a new model for this product, "email-only"...the tickets go into a separate queue that is reviewed when techs have time, so yes, there will be a delay, so please be patient. :)
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Re: Feature Request - Backup Pause / Resume

Veeam Logoby Dima P. » Wed Jan 21, 2015 6:46 pm

Adnan,
Give them a chance – they’ve just received an update from you yesterday.

Problem might be related to VirtualBox VM disk format. Can you post the virtual disk details i.e. used format / dynamic or fixed ? Thank you.
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Re: Feature Request - Backup Pause / Resume

Veeam Logoby danoarx » Mon Jan 26, 2015 2:11 pm

Haven't heard back from them yet. I believe when we open the ticket it sends them the logs. Not sure if they saw something in the logs.

I don't think it is disk format issue as the backup starts fine, sometimes it fails after about 30GB, sometimes about 90GB, so it is not consistent.
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Re: Feature Request - Backup Pause / Resume

Veeam Logoby ninjaburn81 » Mon Jan 26, 2015 3:27 pm

Did you ever test to a network share?
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Re: Feature Request - Backup Pause / Resume

Veeam Logoby Dima P. » Mon Jan 26, 2015 4:11 pm

Adnan,
I am sorry to hear that. I’ve asked QA team directly to take a look at your case and once I hear any update – I’ll let you know.
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Re: Feature Request - Backup Pause / Resume

Veeam Logoby danoarx » Mon Jan 26, 2015 6:50 pm

I am trying to backup to shared folder but it keeps on saying invalid username or password.
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Re: Feature Request - Backup Pause / Resume

Veeam Logoby danoarx » Mon Jan 26, 2015 7:20 pm

I was able to go past that screen. But backup to shared folder also keeps on failing, it fails after about 6-7GB.
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Re: Feature Request - Backup Pause / Resume

Veeam Logoby ninjaburn81 » Mon Jan 26, 2015 9:04 pm

danoarx wrote:I am trying to backup to shared folder but it keeps on saying invalid username or password.


Known bug, credentials are not being properly passed so you MUST manually enter username/password.

And at least you can confirm type of media being targeted doesn't matter. Did you update your ticket with this info above?
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Re: Feature Request - Backup Pause / Resume

Veeam Logoby danoarx » Tue Jan 27, 2015 5:03 pm

I have not heard anything back from the support yet therefore I have not updated my ticket.

I think they are not even working on it. BTW I am a customer of Veeam Backup and Replication since a couple of years and I worked with your support to fix alot of issues with it a couple of years ago. But for this Veeam Endpoint, I am not getting that good support.
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