the shared folder was often online in this time
JayInfo wrote:Starting the backup job automaticly when the computer boots, because the previous planned backup job has been failed.
Dima P. wrote:the shared folder was often online in this time
That is the key. The event must take place to trigger backup, so if the shared folder was not disconnected – the backup is not triggered. To make sure it’s working for you try to re enable the network – such temporary disconnect will be counted as backup event.
In addition may be you need to specify the additional backup events such as at lock or logoff – to ensure that the backup is triggered more often (since you said that share folder is online most of the times)
Dima P. wrote:Mind me asking you to open a support case thru the Control Panel? I'd like our QA team to check the reason why the backup process was not triggered.
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