by Dima P. » Mon Jun 15, 2015 10:38 am people like this post
I checked the case details and the last response was provided by our support team on Thursday (6/11/2015 ) which, I think, is still good time frame for free product with best effort support. Right now case is escalated to QA team and once the investigation is over they’ll get in touch with you. Thanks.
by armour » Mon Jun 22, 2015 2:38 pm people like this post
I am not simply a person using this product for free and demanding timely support. I am a Veeam partner. I have not been kept up-to-date on the progress of this case. I have used both this forum and phone\email support. The only time I get a response is if I press the issue. I have sent all material that has been requested.
by Dima P. » Mon Jun 22, 2015 10:02 pm people like this post
Hi guys, Unfortunately, the support and QA teams are loaded heavily so some investigations were put on hold. As Mike said we don’t have any SLA and provide best effort support, however, every single case will eventually be carefully reviewed and investigated by our team.
P.S. I was told that support folks should reach you in order to gather additional troubleshooting information.