File browser not showing folders

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File browser not showing folders

Veeam Logoby armour » Tue Jun 02, 2015 7:59 pm

I have logged a case but support is not responding any further. Maybe I have them stumped. When I try to restore a file the folder structure shown in the file browser is not the same as Windows Explorer shows. This seems like a major bug. Anyone else have this issue? Any resolution?
armour
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Re: File browser not showing folders

Veeam Logoby Vitaliy S. » Wed Jun 03, 2015 1:47 am

What it is your case ID? Do you have any screenshot we could take a look at?
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Re: File browser not showing folders

Veeam Logoby Dima P. » Wed Jun 03, 2015 3:55 pm

Hello Chris,
I found your case (00932039): it was opened yesterday and support team is quite responsive. :wink:

Could you elaborate what is the backup mode you are using? In case of file level backup mode, please, share the screenshots of selected objects to backup? As I got from the case, the missing folder is called D:\Users - can you please compare the backup creation date and folder creation date just to be sure the folder in the question was not created after the backup was taken? Thank you.
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Re: File browser not showing folders

Veeam Logoby armour » Wed Jun 03, 2015 7:05 pm

How do you upload images?
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Re: File browser not showing folders

Veeam Logoby Mike Resseler » Thu Jun 04, 2015 5:38 am

Armour,

When you go to the full editor, you can add a picture with tags, but you will first need to upload it on a dropbox or google drive or onedrive or something like that

Thanks

Mike
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Re: File browser not showing folders

Veeam Logoby Mike Resseler » Thu Jun 04, 2015 12:55 pm

Armour,

Thanks! This indeed looks like a serious bug. please create a case through the control panel. I start to think something goes wrong because of the name "users" for a directory (which, as you know is also a part of any OS...). If so, we need to figure this out ASAP.

Thanks!

Mike
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Re: File browser not showing folders

Veeam Logoby Dima P. » Thu Jun 04, 2015 1:13 pm

Armour,
Thanks for the images and what about the folder modification date and backup date comparison?

Mike,
For system volumes only.
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Re: File browser not showing folders

Veeam Logoby Mike Resseler » Thu Jun 04, 2015 1:15 pm

Dima,

The problem is you can see it in the FLR directory (after the mount) but not in the backup browser. So something is blocking it from being visible in the backup browser. Permissions maybe? Because this looks like a user home directory to me...

So I think the logs are needed here

Mike
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Re: File browser not showing folders

Veeam Logoby armour » Thu Jun 04, 2015 3:04 pm

Thanks for looking into this. Please let me know what you need and how I can get it for you.
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Re: File browser not showing folders

Veeam Logoby Mike Resseler » Thu Jun 04, 2015 3:53 pm

Armour,

Do the procedure again so that the browser has started. Immediately after that, in the control panel, go to support - technical support and submit a support case to us. It might be that you need to register the first time (only takes a few minutes) and after that you are done. Describe your problem as good as possible.

Thanks

Mike
Mike Resseler
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Re: File browser not showing folders

Veeam Logoby armour » Fri Jun 05, 2015 6:51 pm

Done
armour
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Re: File browser not showing folders

Veeam Logoby Mike Resseler » Sun Jun 07, 2015 6:15 am

Thanks!
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Re: File browser not showing folders

Veeam Logoby armour » Thu Jun 11, 2015 2:57 pm

Any movement on this? The people handling the support ticket at Veeam have fallen silent.
armour
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Re: File browser not showing folders

Veeam Logoby armour » Fri Jun 12, 2015 2:01 pm

Will this be looked into further or is this not a priority for Veeam at this time?
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