file is being used

[RyGy7]

I have seen some posts in regards to this but not for Endpoint. I am backing up to a nas and one device is continually failing with

"The process cannot access the file because it is being used"

listing the last incremental. I have tried looking at the file with "unlocker" but it see's no processes locking. thoughts or idea's?

[Dima P.]

Hi Shawn,
Can you clarify are you getting the error during file level backup or volume level backup or somewhere else? Thanks

[RyGy7]

It's an entire computer backup, i see the error in the event logs pointing to the destination share/file

[Dima P.]

Shawn,
And what is the result of the backup job? I mean, for now it sound like an error in the event logs without any real issue – or I am missing something?

[RyGy7]

sorry for the delay. The job does not complete is the issue, the event is what alerts me to the job being incomplete.

[Dima P.]

Shawn,
Please open a support case via Control Panel > Support > Technical Support and let our support team investigate the root cause of this issue. Thank you in advance.

[RyGy7]

I deleted the backups and re-ran a full to a new target. To be honest since I've moved most of my devices to a new target I have not seen the issue again. My experiences using a drobo have not been good. I will revisit should I see this again.

thank you for the assistance.

[Dima P.]

Thanks for the heads up. Once you recognize the same behavior, kindly, open a support case and post the case ID to this thread.