Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
danny.borghi
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File level recovery ask for credential with VAW 3.0 Free

Post by danny.borghi » Feb 08, 2019 8:33 am

Hi, Meanwhile from veeam agent 1.0 to 2.2
when restore individuale file from shared folder veeam dont ask for shared directory and credential user and passwd that i use when i scheduled backup now from 3.0 update every time i want to restore any file the veeam agent gui request it.
It is possibile to return to old methods?
Otherwise all user that normally use restore individual file without know anything regards shared folder or credential do not know what to do.

Many thank in Advance.

Dima P.
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Re: File level recovery ask for credential with VAW 3.0 Free

Post by Dima P. » Feb 08, 2019 12:18 pm

Hello and welcome to the community danny.borghi,

May I ask if the configuration was changed at some point or it remains the same? Can you please clarify if it asks you for the backup password or for user account? Thanks!

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Re: File level recovery ask for credential with VAW 3.0 Free

Post by danny.borghi » Feb 08, 2019 1:23 pm

Hello Dima,
i have a network of 60 PC with veeam 2.2 installed and use veeam agent since its birth and everything always worked well
When this PC(anget2.2) try to restore from "file level recovery" veeam GUI start recovery from display "Restore Point"
from which to choose the day to restore, meanwhile the only 3 PC that i have upgrade to veeam agent 3.0
veeam GUI start "file level recovery" from display "Backup Location" and this makes no sense
because the "backup location" of restore is the same that veeam has used for scheduled backup of PC

And next display "Remore storage" and next "shared folder" Where is necessary to rewrire shared folder and user/password for connection to shared location.

Any help is appreciated

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Re: File level recovery ask for credential with VAW 3.0 Free

Post by danny.borghi » Feb 11, 2019 11:25 am

Hi Dima any news?

HannesK
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Re: File level recovery ask for credential with VAW 3.0 Free

Post by HannesK » Feb 11, 2019 11:35 am 1 person likes this post

I reproduced it and we are working on it. Sorry, no final answer yet.

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Re: File level recovery ask for credential with VAW 3.0 Free

Post by danny.borghi » Feb 13, 2019 8:43 am

Hi, is there any patch to resolve this bug?

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Re: File level recovery ask for credential with VAW 3.0 Free

Post by danny.borghi » Feb 15, 2019 12:34 pm

Hi Dima/Hannesk
Any news to resolve this problem?
Many thank in Advance.
Best regards.

Dima P.
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Re: File level recovery ask for credential with VAW 3.0 Free

Post by Dima P. » Feb 15, 2019 5:58 pm

Hello Danny,

Sorry for keeping silence. The issue is still being investigated, meanwhile may I ask you to open a support case and share the case ID? Thank you in advance.

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Re: File level recovery ask for credential with VAW 3.0 Free

Post by danny.borghi » Feb 18, 2019 2:59 pm

Hello Dima,
sorry for the question, but if the problem as Hannesk say is reproduced and you are working on it,
and you say that the issue is still being investigated why i have open a support case?

Anyway how should I do to open a case?
I have open a case with VEEAM B&R with licence but never open a case for a forum.

Best regards,

nielsengelen
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Re: File level recovery ask for credential with VAW 3.0 Free

Post by nielsengelen » Feb 18, 2019 3:07 pm

Danny, you can open a case via support.veeam.com, just like you did for VBR. If you open up a case, it will get marked and if a hotfix is needed/created, you will get it once available which is faster compared to the forums.
VCP-DCV
Veeam Certified Architect (VMCA)
http://foonet.be

danny.borghi
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Re: File level recovery ask for credential with VAW 3.0 Free

Post by danny.borghi » Feb 19, 2019 7:51 am

Hi Dima/vmniels,
i created a ID Case #03422366.

As soon as you have some hotfixes or news do not hesitate to contact me.

Best regards

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Re: File level recovery ask for credential with VAW 3.0 Free

Post by Dima P. » Feb 19, 2019 11:24 am

Hi Danny,

Thank you for the case ID. Looks like now we are all synced up. Can you please check is its possible to run the restore without password prompt:

1. Open Veeam Agent for Windows Control Panel
2. Click the menu icon and point cursor to your backup job
3. Select file level restore from the drop down menu

Let us know how it goes!

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Re: File level recovery ask for credential with VAW 3.0 Free

Post by danny.borghi » Feb 19, 2019 2:14 pm

Hi Dima,
Yes, I confirm that from the console of veeam using menu "Backup Job" and "Restore file" everthing goes well.
The problem seems to be isolated on the veeam icon on status bar
where if i click on the right mouse button and next "Restore"-"Individual file" the veeam GUI start with "Backup Location"...
Please FIX this bug because every my user use this method to restore individual file.
Many thanks in advance.

Dima P.
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Re: File level recovery ask for credential with VAW 3.0 Free

Post by Dima P. » Feb 19, 2019 10:36 pm

May I ask why the approach described above does not work for your users? I do understand the learning curve issue, but it seems that convenient way to start a restore is already there. Thanks!

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Re: File level recovery ask for credential with VAW 3.0 Free

Post by danny.borghi » Feb 20, 2019 10:30 am

Hi Dima,
Yes the workaround to restore works, but the bug should be resolve Otherwise what is sense of open a case.
Best regards

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