Full Backup Error

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Full Backup Error

Veeam Logoby FabricePfeiffer » Tue Dec 16, 2014 10:58 am

Sehr geehrte Veeam
Full und Volume Backup funktioniert bei meinem Computer nicht(Siehe Ablauf).
Das File Backup, läuft jedoch rasant durch.

13.12.2014 18:01:35 :: Preparing for backup
13.12.2014 18:01:48 :: Creating VSS snapshot
13.12.2014 18:02:00 :: Preparing for backup
13.12.2014 18:02:37 :: Finalizing
13.12.2014 18:02:57 :: Error: Out of the array bound. Index of the requested array element: [15263]. Array size: [15263]. Failed to upload disk. Agent failed to process method {DataTransfer.SyncDisk}.
13.12.2014 18:02:57 :: Processing finished with errors at 13.12.2014 18:02:57

Freundliche Grüsse
Stefan Wey
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Re: Full Backup Error

Veeam Logoby Dima P. » Tue Dec 16, 2014 11:12 am

Hello Stefan,
In case you face any error during backup please open a support case thru a built in support case tool (Control Panel > Support > Technical support). If you post here a case ID. Thank you.
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Re: Full Backup Error

Veeam Logoby FabricePfeiffer » Tue Dec 16, 2014 12:15 pm

d.popov wrote:Hello Stefan,
In case you face any error during backup please open a support case thru a built in support case tool (Control Panel > Support > Technical support). If you post here a case ID. Thank you.

Your support case number is 00706654
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Re: Full Backup Error

Veeam Logoby eberna » Mon Jun 08, 2015 8:31 am

Some news about this error? I'm facing the same problem and i have already open a support case.
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Re: Full Backup Error

Veeam Logoby Dima P. » Mon Jun 08, 2015 12:35 pm

Hello eberna,
According to the case and investigation results this issue should be resolved in the existing version of the Endpoint. Please make sure you are not using the BETA version (or RC version) by going to Updates tab and checking the product version – the latest is 1.0.0.1954.

If you are on the latest version please open a free support case thru the Control Panel >Support > Technical Support and post here the case ID. Thanks.
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Re: Full Backup Error

Veeam Logoby eberna » Mon Jun 08, 2015 2:21 pm

yes, i'm using the latest version. support case number 00929495
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Re: Full Backup Error

Veeam Logoby Dima P. » Mon Jun 08, 2015 4:18 pm

Thanks! Passing this case to QA team.
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Re: Full Backup Error

Veeam Logoby Dima P. » Wed Jun 10, 2015 1:28 pm

Follow up: After investigation we have confirmed the described behavior may appear in certain cases. If your backup fails with the said error in the backup log, please, open a support case. The fix should be available at the support side and will be included in the next release. Thank you.
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