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- Novice
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- Joined: May 17, 2016 9:14 pm
- Full Name: Nelson Matos da Silva
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Full Backup larger than used space in Windows 10 Pro x64
Hi team,
We're facing this issue only on this Windows 10 x64 Pro computer (We have another 4 units). As you can see, Disk Management console shows used Space at 185GB of a encrypted bitlocker AES 256bit + other volumes, but the first full backup have almost the 2x this size.
https://ibb.co/fUOCp5 - Diskmgmt
https://ibb.co/hWJTU5 - Backup chain
We reset the database using this link https://tinkertry.com/veeam-endpoint-ba ... base-reset but after the first full backup, the size was the same. Can you help us giving some light of what is happening?
OBS: Other machines have the same configuration, the full backup doesn't exceed 50GB.
Regards,
We're facing this issue only on this Windows 10 x64 Pro computer (We have another 4 units). As you can see, Disk Management console shows used Space at 185GB of a encrypted bitlocker AES 256bit + other volumes, but the first full backup have almost the 2x this size.
https://ibb.co/fUOCp5 - Diskmgmt
https://ibb.co/hWJTU5 - Backup chain
We reset the database using this link https://tinkertry.com/veeam-endpoint-ba ... base-reset but after the first full backup, the size was the same. Can you help us giving some light of what is happening?
OBS: Other machines have the same configuration, the full backup doesn't exceed 50GB.
Regards,
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- Product Manager
- Posts: 14726
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- Joined: Feb 04, 2013 2:07 pm
- Full Name: Dmitry Popov
- Location: Prague
- Contact:
Re: Full Backup larger than used space in Windows 10 Pro x64
Hi Nelson,
This is unexpected behavior. May I ask you to submit a case (Control Panel > Supprot > Technical Support) and share the case id. Thanks in advance.
This is unexpected behavior. May I ask you to submit a case (Control Panel > Supprot > Technical Support) and share the case id. Thanks in advance.
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- Novice
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- Joined: May 17, 2016 9:14 pm
- Full Name: Nelson Matos da Silva
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Re: Full Backup larger than used space in Windows 10 Pro x64
Hi Dima.
Thanks for the instructions, we opened a case # 02286934.
Regards,
Thanks for the instructions, we opened a case # 02286934.
Regards,
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- Product Manager
- Posts: 14726
- Liked: 1706 times
- Joined: Feb 04, 2013 2:07 pm
- Full Name: Dmitry Popov
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Re: Full Backup larger than used space in Windows 10 Pro x64
Thanks for sharing the case ID. Passed to QA guys.
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- Full Name: Pasquale Errico
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Re: Full Backup larger than used space in Windows 10 Pro x64
I have the same problem!!!
Where i can find the case #02286934 to understand how resolve it?
Thanks a lot
Where i can find the case #02286934 to understand how resolve it?
Thanks a lot
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- Product Manager
- Posts: 14726
- Liked: 1706 times
- Joined: Feb 04, 2013 2:07 pm
- Full Name: Dmitry Popov
- Location: Prague
- Contact:
Re: Full Backup larger than used space in Windows 10 Pro x64
Hi Pasquale,
Case details are private and we can’t disclose them. If you have similar issue, please open a case from your Veeam Agent for Windows > Control Panel > Support > Technical Support (do not forget to share the case ID). Thanks.
Case details are private and we can’t disclose them. If you have similar issue, please open a case from your Veeam Agent for Windows > Control Panel > Support > Technical Support (do not forget to share the case ID). Thanks.
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