Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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ultracor
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Full Name: Nelson Matos da Silva
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Full Backup larger than used space in Windows 10 Pro x64

Post by ultracor »

Hi team,

We're facing this issue only on this Windows 10 x64 Pro computer (We have another 4 units). As you can see, Disk Management console shows used Space at 185GB of a encrypted bitlocker AES 256bit + other volumes, but the first full backup have almost the 2x this size.

https://ibb.co/fUOCp5 - Diskmgmt
https://ibb.co/hWJTU5 - Backup chain

We reset the database using this link https://tinkertry.com/veeam-endpoint-ba ... base-reset but after the first full backup, the size was the same. Can you help us giving some light of what is happening?

OBS: Other machines have the same configuration, the full backup doesn't exceed 50GB.

Regards,
Dima P.
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Re: Full Backup larger than used space in Windows 10 Pro x64

Post by Dima P. »

Hi Nelson,

This is unexpected behavior. May I ask you to submit a case (Control Panel > Supprot > Technical Support) and share the case id. Thanks in advance.
ultracor
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Re: Full Backup larger than used space in Windows 10 Pro x64

Post by ultracor »

Hi Dima.

Thanks for the instructions, we opened a case # 02286934.

Regards,
Dima P.
Product Manager
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Re: Full Backup larger than used space in Windows 10 Pro x64

Post by Dima P. »

Thanks for sharing the case ID. Passed to QA guys.
ilPas
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Re: Full Backup larger than used space in Windows 10 Pro x64

Post by ilPas »

I have the same problem!!!
Where i can find the case #02286934 to understand how resolve it?

Thanks a lot
Dima P.
Product Manager
Posts: 14726
Liked: 1706 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
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Re: Full Backup larger than used space in Windows 10 Pro x64

Post by Dima P. »

Hi Pasquale,

Case details are private and we can’t disclose them. If you have similar issue, please open a case from your Veeam Agent for Windows > Control Panel > Support > Technical Support (do not forget to share the case ID). Thanks.
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