Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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rntguy
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How to install trial license

Post by rntguy » Jun 19, 2017 10:49 pm

Hello,

We use VB&R, paid license. Trying to demo the agent for windows. The install used a free license. We got the trial key for either workstation or server, not sure but can't figure out where to install that license. I tried in the main VB&R license portal but said couldn't 'combine' licenses.

Hope this isn't a dumb question.

Mike Resseler
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Re: How to install trial license

Post by Mike Resseler » Jun 20, 2017 4:19 am

Hi,

If you are pointing VAW backups to a VBR repository you can't mix free agents with paid versions. In this part of the documentation you should be able to find how you can manage and install your license through VBR: https://helpcenter.veeam.com/docs/agent ... tml?ver=20

Let us know if that doesn't work

Thanks
Mike

rntguy
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Re: How to install trial license

Post by rntguy » Jun 20, 2017 12:29 pm

Hi, we are a managed service provider using a 'rental' type with enterprise edition. I went to install the license in VB&R and got back "Unable to combine licenses. please contact your sales representative"

rntguy
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Re: How to install trial license

Post by rntguy » Jun 20, 2017 12:34 pm

It might be because the installed license was sent to my boss who sent it to me and has his name on it and the trial has my info tied to it. I'm going to try and get in touch with our sales guy.

Mike Resseler
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Re: How to install trial license

Post by Mike Resseler » Jun 20, 2017 12:57 pm

Yeah, that might be best. I am not sure how a combination of rental licensing and trial licensing is going to work (if it actually will work at all...)

Dima P.
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Re: How to install trial license

Post by Dima P. » Jun 20, 2017 2:45 pm

Hi folks,

Unfortunately, there is a knowing issue: trial agent license cannot be combined with rental Veeam B&R license. We are going to fix it in the upcoming update, meanwhile it should be possible to request a valid rental license via promo or setup a separate Veeam B&R FREE instance for agent license.

Pat490
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Re: How to install trial license

Post by Pat490 » Jun 21, 2017 7:10 am

Mike Resseler wrote:Hi,

If you are pointing VAW backups to a VBR repository you can't mix free agents with paid versions. In this part of the documentation you should be able to find how you can manage and install your license through VBR: https://helpcenter.veeam.com/docs/agent ... tml?ver=20

Let us know if that doesn't work

Thanks
Mike
But if all VAW endpoints are in free mode, than we can still backup to paid VBR repository, right? can we mix VEB and VAW?

Mike Resseler
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Re: How to install trial license

Post by Mike Resseler » Jun 21, 2017 7:13 am

If all VAW endpoints are in free mode then you can indeed target a paid VBR repository. However, mixing VEB and VAW is not possible because we had to make some logic changes in VBR to support VAW

Pat490
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Re: How to install trial license

Post by Pat490 » Jun 21, 2017 7:15 am

ok thanks

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