I'm rejected by Support Case

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I'm rejected by Support Case

Veeam Logoby oyvindo » Sun Aug 21, 2016 6:02 pm

I'm rejected by Support Case because it says that my email address cannot be found in the Veeam register ??
How is that possible when I can successfully log into Veeam Web and review my account info?
Additionally I chose "Register" - I got a confirmation email and your Web site cleared me and said everything was ok - but still I'm rejected by the "Open Support case" because my email is unknown.....
[Beats me...]
oyvindo
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Re: I'm rejected by Support Case

Veeam Logoby Shestakov » Mon Aug 22, 2016 10:32 am

Hello Oyvind,

That really looks strange. Could you provide additional information about the case?
Have you tried to achieve support through Endpoint UI? Sometimes it takes time(several hours) to get registered.

If you`ve got a support case number, please post it here. Do you have Veeam Backup & Replication license?
If you don`t have one, please write the email you use for logon(you may send it as a private message if you wish).

I hope we will resovle it really fast. Thanks!
Shestakov
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Re: I'm rejected by Support Case

Veeam Logoby oyvindo » Thu Aug 25, 2016 2:53 pm 1 person likes this post

Today it worked :-)
oyvindo
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Re: I'm rejected by Support Case

Veeam Logoby Vitaliy S. » Thu Aug 25, 2016 3:04 pm

Good to hear, i believe it might take some time to synchronize your registration info with our support ticketing system.
Vitaliy S.
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Re: I'm rejected by Support Case

Veeam Logoby caballo2000 » Mon Sep 12, 2016 12:12 am

I had the same issue last week.

Enviado desde mi SM-G800M mediante Tapatalk
caballo2000
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Re: I'm rejected by Support Case

Veeam Logoby Vitaliy S. » Mon Sep 12, 2016 8:29 am

Alex, is this issue resolved now?
Vitaliy S.
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