I'm rejected by Support Case

[oyvindo]

I'm rejected by Support Case because it says that my email address cannot be found in the Veeam register ??
How is that possible when I can successfully log into Veeam Web and review my account info?
Additionally I chose "Register" - I got a confirmation email and your Web site cleared me and said everything was ok - but still I'm rejected by the "Open Support case" because my email is unknown.....
[Beats me...]

[Shestakov]

Hello Oyvind,

That really looks strange. Could you provide additional information about the case?
Have you tried to achieve support through Endpoint UI? Sometimes it takes time(several hours) to get registered.

If you`ve got a support case number, please post it here. Do you have Veeam Backup & Replication license?
If you don`t have one, please write the email you use for logon(you may send it as a private message if you wish).

I hope we will resovle it really fast. Thanks!

[oyvindo]

Today it worked

[Vitaliy S.]

Good to hear, i believe it might take some time to synchronize your registration info with our support ticketing system.

[caballo2000]

I had the same issue last week.

Enviado desde mi SM-G800M mediante Tapatalk

[Vitaliy S.]

Alex, is this issue resolved now?