yes you understand correctly , i want to clarify: i have configured a backup job to save data to a network share at the moment without any schedule because i need it to run only one time to create the very first full backup to restore it to another citrix xenclient machine and this start but stay at 0% for hours creating only a 30 mega of backup file.
I have tried to run the backup job with user setup as an administrator of the VM or as a normal user but it doesn't solve the problem.
For who are not aware of citrix xenclient: xenclient is a virtualization type 1 hypervisor to be installed on client , let me say is a shrink version of the xen hypervisor made only for the laptop or desktop , used to created one or more VM that runs locally on desktop or laptop. is far more simple and cheaper than using a VDI solution.
Anyway i have tried again but after 3 hours stay again at 0% and the backup file is again only 30 mega.
i have done further test with other pc with citrix xenclient installed (same version) but i have the same problem so i tried other backup solution like AOMEI but i have the same problem , the only one that is able to produce a backup is the free COMODO backup....
Maybe you can compare this product to the VEB to see why VEB fails...personally i don't like COMODO because is far too complicated to it setup and have no protection on job parameter even if the user is not administrator.
ok next week i will open a support case because i have uninstalled the product to do the test mentioned.