Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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ric81
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Full Name: Stefano Ricca

Impossible to open restores

Post by ric81 » Jun 21, 2016 7:35 pm

Dear Support,
all was good untill today, when I try to open my backups restore points. Now I got the same error message when loading the archive: "Some errors occurred. See log files for additional information" and can't be able to open my backupped files! :shock:
I try on two different pc, the backupped one and another but the problem is the same.
In the file logs all is good, the previous backup process was all finished good.

Please help me, I really need my files.

Thank you in advance
Stefano

JaxIsland7575
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Re: Impossible to open restores

Post by JaxIsland7575 » Jun 21, 2016 7:53 pm

I would suggest using the Endpoint Backup Control Panel to open a support case. Please post the case ID back in this thread so it can be tracked.

Cheers!
VMCE v9

ric81
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Re: Impossible to open restores

Post by ric81 » Jun 21, 2016 8:36 pm

Thank you for your quick answer,
I'mtrying to send the case from the Backup Endpoint Control Panel but it continue refuses my email even after registration and confirmation !?

Dima P.
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Re: Impossible to open restores

Post by Dima P. » Jun 21, 2016 9:47 pm

Hi ric81,
Now I got the same error message when loading the archive: "Some errors occurred. See log files for additional information" and can't be able to open my backupped files!
Can you clarify how the recovery was started (via Control Panel or via File Level Restore wizard? I assume it was a file level recovery, right?
it continue refuses my email even after registration and confirmation
Please PM me your email address, so I could check.

ric81
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Re: Impossible to open restores

Post by ric81 » Jun 22, 2016 6:52 am

Ok now the email sounds good in the panel. I send you the ticket by Software Panel.

Dima P.
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Re: Impossible to open restores

Post by Dima P. » Jun 22, 2016 10:37 pm

Great, thanks! Let us know how it goes.

folerx
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Re: Impossible to open restores

Post by folerx » Jun 23, 2016 11:07 am

Any news with this case?

Vitaliy S.
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Re: Impossible to open restores

Post by Vitaliy S. » Jun 23, 2016 11:48 am

Cannot check since OP didn't post his ID in this topic for future readers.

ric81
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Re: Impossible to open restores

Post by ric81 » Jun 23, 2016 11:58 am

I'm in contact with the Veeam support team and waiting for a solution

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