Impossible to open restores

[ric81]

Dear Support,
all was good untill today, when I try to open my backups restore points. Now I got the same error message when loading the archive: "Some errors occurred. See log files for additional information" and can't be able to open my backupped files!
I try on two different pc, the backupped one and another but the problem is the same.
In the file logs all is good, the previous backup process was all finished good.

Please help me, I really need my files.

Thank you in advance
Stefano

[JaxIsland7575]

I would suggest using the Endpoint Backup Control Panel to open a support case. Please post the case ID back in this thread so it can be tracked.

Cheers!

[ric81]

Thank you for your quick answer,
I'mtrying to send the case from the Backup Endpoint Control Panel but it continue refuses my email even after registration and confirmation !?

[Dima P.]

Hi ric81,

Now I got the same error message when loading the archive: "Some errors occurred. See log files for additional information" and can't be able to open my backupped files!

Can you clarify how the recovery was started (via Control Panel or via File Level Restore wizard? I assume it was a file level recovery, right?

it continue refuses my email even after registration and confirmation

Please PM me your email address, so I could check.

[ric81]

Ok now the email sounds good in the panel. I send you the ticket by Software Panel.

[Dima P.]

Great, thanks! Let us know how it goes.

[folerx]

Any news with this case?

[Vitaliy S.]

Cannot check since OP didn't post his ID in this topic for future readers.

[ric81]

I'm in contact with the Veeam support team and waiting for a solution