Impossible to open restores

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Impossible to open restores

Veeam Logoby ric81 » Tue Jun 21, 2016 7:35 pm

Dear Support,
all was good untill today, when I try to open my backups restore points. Now I got the same error message when loading the archive: "Some errors occurred. See log files for additional information" and can't be able to open my backupped files! :shock:
I try on two different pc, the backupped one and another but the problem is the same.
In the file logs all is good, the previous backup process was all finished good.

Please help me, I really need my files.

Thank you in advance
Stefano
ric81
Novice
 
Posts: 4
Liked: never
Joined: Tue Jun 21, 2016 7:26 pm
Full Name: Stefano Ricca

Re: Impossible to open restores

Veeam Logoby JaxIsland7575 » Tue Jun 21, 2016 7:53 pm

I would suggest using the Endpoint Backup Control Panel to open a support case. Please post the case ID back in this thread so it can be tracked.

Cheers!
VMCE v9
JaxIsland7575
Veeam Vanguard
 
Posts: 364
Liked: 98 times
Joined: Mon Apr 27, 2015 1:59 pm
Location: NY, USA
Full Name: Ryan Jacksland

Re: Impossible to open restores

Veeam Logoby ric81 » Tue Jun 21, 2016 8:36 pm

Thank you for your quick answer,
I'mtrying to send the case from the Backup Endpoint Control Panel but it continue refuses my email even after registration and confirmation !?
ric81
Novice
 
Posts: 4
Liked: never
Joined: Tue Jun 21, 2016 7:26 pm
Full Name: Stefano Ricca

Re: Impossible to open restores

Veeam Logoby Dima P. » Tue Jun 21, 2016 9:47 pm

Hi ric81,

Now I got the same error message when loading the archive: "Some errors occurred. See log files for additional information" and can't be able to open my backupped files!

Can you clarify how the recovery was started (via Control Panel or via File Level Restore wizard? I assume it was a file level recovery, right?
it continue refuses my email even after registration and confirmation

Please PM me your email address, so I could check.
Dima P.
Veeam Software
 
Posts: 6237
Liked: 439 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: Impossible to open restores

Veeam Logoby ric81 » Wed Jun 22, 2016 6:52 am

Ok now the email sounds good in the panel. I send you the ticket by Software Panel.
ric81
Novice
 
Posts: 4
Liked: never
Joined: Tue Jun 21, 2016 7:26 pm
Full Name: Stefano Ricca

Re: Impossible to open restores

Veeam Logoby Dima P. » Wed Jun 22, 2016 10:37 pm

Great, thanks! Let us know how it goes.
Dima P.
Veeam Software
 
Posts: 6237
Liked: 439 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: Impossible to open restores

Veeam Logoby folerx » Thu Jun 23, 2016 11:07 am

Any news with this case?
folerx
Expert
 
Posts: 105
Liked: 8 times
Joined: Wed Jun 22, 2016 9:47 pm
Full Name: Daniel Kaiser

Re: Impossible to open restores

Veeam Logoby Vitaliy S. » Thu Jun 23, 2016 11:48 am

Cannot check since OP didn't post his ID in this topic for future readers.
Vitaliy S.
Veeam Software
 
Posts: 19545
Liked: 1099 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Impossible to open restores

Veeam Logoby ric81 » Thu Jun 23, 2016 11:58 am

I'm in contact with the Veeam support team and waiting for a solution
ric81
Novice
 
Posts: 4
Liked: never
Joined: Tue Jun 21, 2016 7:26 pm
Full Name: Stefano Ricca


Return to Veeam Agent for Windows



Who is online

Users browsing this forum: Bing [Bot] and 9 guests