Installation fails (SQLLocalDB)

[alladan91]

Hello,

I am trying to install VEEAM Endpoint Backup on my Windows 7 Pro - 64bit laptop. As a result I am unable to do a support case. I have the install logs available to submit to support if I am able to do that.

Thanks for any help.
Dan

[Dima P.]

Hello and welcome Dan,

Please check before you go part of this post and if that does not help, share the necessary logs with me, so I could pass it to QA team for investigation. Thanks in advance.

[atta]

Hello,

I have Windows 8.1 Pro and when I try to run installation i run into error that service won't start. Any info on this?

[Dima P.]

Hello Atta,
Before you go any further, please check:

- Your antivirus is not blocking the installation process.
- Microsoft SQL Server 2012 Express LocalDB is installed. If you have any installation issues - the best option is to install the version included in the setup
- SYSTEM accout has full access permissions to systemprofile folder C:\Windows\System32\config\systemprofile

Next step is to collect and share with me the following info via any available cloud storage (Dropbox/Google Drive/OneDrive etc):

- The full setup logs from C:\ProgramData\Veeam
- Windows Event logs from windows event viewer (Custom View > Administrative events)
- LocalDB error log from %systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\VeeamEndPoint\ (it should look like error.log, error1.log, error2.log etc)

[stoal76]

Hi there, I have just upgrade the the final release and its still not starting the Endpoint services, I have uploaded all the logs files to here, can you please assist with diagnosing my installation issues.

[Dima P.]

Shane,
Thanks! I’ve sent your logs to the QA team. Please, do not delete the log files while we are investigating.

P.S. I removed the link from this public post to avoid any security violations.

[Tijz]

Hello,

First, I'm sorry if this does not belong here, but I could not file a support request (it seems that I'm only able to file support cases for Veeam B&R and Veeam One etc, not for VEB, so that's why I'm posting here...)

Could not find anything similar, so I hope i'm not double or triple posting this...

Trying to install VEB on a Windows 2008 R2 server with SQL 2008R2 Server installed as well.

The installation failes immediatiely after I click the big green Install button.

The logfiles show this:
Endpoint_28_04_15_00_08.log:

Code: Select all

[28.04.2015 15:00:08][INFO] Creating Installer Application instance.
[28.04.2015 15:00:08][INFO] Installer Application instance created.
[28.04.2015 15:00:11][INFO] InstallerEngine session started.
[28.04.2015 15:00:11][INFO] Stopping tray application.
[28.04.2015 15:00:11][INFO] Tray application stop procedure threw an exception, this can indicate error or tray application is not running.
[28.04.2015 15:00:11][ERROR] System.Threading.WaitHandleCannotBeOpenedException: No handle of the given name exists.
   at System.Threading.EventWaitHandle.OpenExisting(String name, EventWaitHandleRights rights)
   at Veeam.Setup.Endpoint.EndpointCore.TrayAppManager.Stop(IProgressReporter progressReporter)
[28.04.2015 15:00:11][INFO] Stopping exisitng services...
[28.04.2015 15:00:11][INFO] Service name: VeeamEndpointBackupSvc
[28.04.2015 15:00:11][INFO] Service process: Not specified
[28.04.2015 15:00:11][ERROR] System.Exception: No such service found.
   at Veeam.Setup.Common.Util.WindowsService.InitController()
   at Veeam.Setup.Common.Util.WindowsService.Create(String serviceName, String processName)
[28.04.2015 15:00:11][INFO] Service is not installed, skipping.
[28.04.2015 15:00:11][INFO] Exisitng services have been stopped.
[28.04.2015 15:00:11][INFO] Checking presence of Microsoft SQL Server 2012 System CLR Types...
[28.04.2015 15:00:11][INFO] Requested assembly: Microsoft.SqlServer.Types Version: 11
[28.04.2015 15:00:11][INFO] Requested assembly '{0}' version {1} is not found in GAC, redistributable is not installed.
[28.04.2015 15:00:11][INFO] Installing 'Microsoft SQL Server System CLR Types' redistributable...
[28.04.2015 15:00:11][INFO] Package path: C:\Users\ADMIN_~2\AppData\Local\Temp\2\RarSFX0\EndPoint\Redistr\x64\SQLSysClrTypes.msi
[28.04.2015 15:00:11][ERROR] System.ComponentModel.Win32Exception (0x80004005): Fatal error during installation
   at Veeam.Setup.MsiLibrary.VmMsiCommon.CheckError(VmMsiDatabase db, UInt32 result)
   at Veeam.Setup.Endpoint.Core.MsiPackageInstaller.InstallWithProgressHandling(IProgressReporter progressReporter, String msiPackage, String commandLine, String logFile)
   at Veeam.Setup.Endpoint.Core.Redists.SqlClrRedist.Install(IProgressReporter progressReporter)
   at Veeam.Setup.Endpoint.Core.RedistManager.InstallWithProgressHandling(IProgressReporter progressReporter)
   at Veeam.Setup.Endpoint.Core.InstallerEngine.Install(IProgressReporter progressReporter)
[28.04.2015 15:00:11][ERROR] Installation failed.
[28.04.2015 15:00:11][INFO] InstallerEngine session completed. Result = Failed

SQLSysClrTypes.log:

=== Verbose logging started: 28-4-2015  15:00:11  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Users\ADMIN_~2\AppData\Local\Temp\2\RarSFX0\EndPoint\Suite\Veeam.Setup.Endpoint.dat ===
MSI (c) (64:24) [15:00:11:735]: Resetting cached policy values
MSI (c) (64:24) [15:00:11:736]: Machine policy value 'Debug' is 0
MSI (c) (64:24) [15:00:11:737]: ******* RunEngine:
           ******* Product: C:\Users\ADMIN_~2\AppData\Local\Temp\2\RarSFX0\EndPoint\Redistr\x64\SQLSysClrTypes.msi
           ******* Action: 
           ******* CommandLine: **********
MSI (c) (64:24) [15:00:11:738]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (64:24) [15:00:11:738]: Grabbed execution mutex.
MSI (c) (64:24) [15:00:11:794]: Cloaking enabled.
MSI (c) (64:24) [15:00:11:795]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (64:24) [15:00:11:799]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (6C:48) [15:00:11:807]: Running installation inside multi-package transaction C:\Users\ADMIN_~2\AppData\Local\Temp\2\RarSFX0\EndPoint\Redistr\x64\SQLSysClrTypes.msi
MSI (s) (6C:48) [15:00:11:808]: Grabbed execution mutex.
MSI (s) (6C:08) [15:00:11:811]: MainEngineThread is returning 1603
MSI (s) (6C:48) [15:00:11:811]: User policy value 'DisableRollback' is 0
MSI (s) (6C:48) [15:00:11:812]: Machine policy value 'DisableRollback' is 0
MSI (s) (6C:48) [15:00:11:812]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (6C:48) [15:00:11:813]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (6C:48) [15:00:11:814]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (6C:48) [15:00:11:815]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 
MSI (s) (6C:48) [15:00:11:815]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 
MSI (s) (6C:48) [15:00:11:816]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (6C:48) [15:00:11:816]: Restoring environment variables
MSI (c) (64:24) [15:00:11:817]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (64:24) [15:00:11:819]: MainEngineThread is returning 1603
=== Verbose logging stopped: 28-4-2015  15:00:11 ===

VeeamEPBootstrap.log:

2015-04-28 15:02:08 [INFO ] Bootstrapper execution - started.
2015-04-28 15:02:08 [INFO ] Initializing.
2015-04-28 15:02:08 [INFO ] Commandline processing - started.
2015-04-28 15:02:08 [INFO ] Commandline option: SfxPackage; Value: E:\EndpointBackup.1.0.0.1954\EndpointBackup.1.0.0.1954.exe
2015-04-28 15:02:08 [INFO ] Сommandline processing - finished.
2015-04-28 15:02:08 [INFO ] Initialization - finished. Starting bootstrap engine.
2015-04-28 15:02:08 [INFO ] Checking required conditions.
2015-04-28 15:02:08 [INFO ] Performing condition check: Only this setup instance is running.
2015-04-28 15:02:08 [INFO ] Mutex1 = Global\5997E3B8-6B78-43E9-A7BC-F2F9C691E0A0, Mutex2 = Global\173C0D79-5D2D-41DF-A746-28D967D96EA0
2015-04-28 15:02:08 [INFO ] Condition check - passed.
2015-04-28 15:02:08 [INFO ] Performing condition check: Elevated privileges.
2015-04-28 15:02:08 [INFO ] Condition check - passed.
2015-04-28 15:02:08 [INFO ] Performing condition check: OS version.
2015-04-28 15:02:08 [INFO ] OS version check function execution started.
2015-04-28 15:02:08 [INFO ] Warning! Setup application should not be launched in compatibility mode.
2015-04-28 15:02:08 [INFO ] Condition check - passed.
2015-04-28 15:02:08 [INFO ] Performing condition check: Pending reboot.
2015-04-28 15:02:08 [INFO ] Checking pending file rename operations.
2015-04-28 15:02:08 [INFO ] Pending file rename operations are not detected. Querying windows update reboot request.
2015-04-28 15:02:08 [INFO ] Windows update reboot request is not detected.
2015-04-28 15:02:08 [INFO ] Condition check - passed.
2015-04-28 15:02:08 [INFO ] Required conditions check completed.
2015-04-28 15:02:08 [INFO ] Start checking required redistrs.
2015-04-28 15:02:08 [INFO ] Checking Windows Installer version.
2015-04-28 15:02:08 [INFO ] Detected msi.dll version: 5.0.7601.18637
2015-04-28 15:02:08 [INFO ] Windows Installer 4.5 or higher is installed.
2015-04-28 15:02:08 [INFO ] Checking Windows Imaging Component version.
2015-04-28 15:02:08 [INFO ] Retrieving Windowscodecs.dll file version.
2015-04-28 15:02:08 [INFO ] Windows Imaging Component is installed.
2015-04-28 15:02:08 [INFO ] Checking .NET 4.0 installation.
2015-04-28 15:02:08 [INFO ] Opening SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full.
2015-04-28 15:02:08 [INFO ] .NET 4.0 is installed.
2015-04-28 15:02:08 [INFO ] Bootstrap engine execution completed successfully. Launching wizard.

[Dima P.]

Hello Mattijs,
Please check if the tray icon appears after the setup fails (If it does you should be able to open a support case thru the Control Panel)? Have you tried to re run the set up after complete reboot?

[Tijz]

Hi Dima,

No I think this is different from the post you merged me with. I get the error immediately after clicking the green install button. So nothing is installed. it runs for a millisecond.

I will try a reboot tonight.

[Tijz]

I'm very sorry to have bothered you guys with this. Found some window to quickly reboot the server and now installer is running...

[Dima P.]

Mattijs,
I am glad to hear you are up and running now. Once you have a question, don`t hesitate asking

[CBruce]

FYI ... I am on Win 8.1 Pro and I was finally successful in re-installing my broken instance of VEB per the instructions in:

http://forums.veeam.com/veeam-endpoint- ... ml#p133833

... but I was not able to use the "-i -s" parameter format with the PsExec command. I had to use the "/i /s" format for the parameters to get past a "PsExec could not start ?i: The system cannot find the file specified." error.

Thanks!
CBruce

[Vitaliy S.]

Bruce, thanks for registering and sharing your solution.

[Dima P.]

Hi CBruce,
Thanks. The described method is not valid any longer since after the BETA and RC we’ve implemented a regkey to recreate the database which solves most of the installation issues:Recreate Database

[ftcnet]

I understand we're supposed to use the built-in Support option, but the product won't install.

System is Win7 Home x64, 6GB RAM, 2TB HD.

I was able to install and run an earlier VEB beta, but VEB 110.110 fails to install - gives err:

Failed to start service
'VeeamEndpointBackupSvc'.
Click Retry to attempt to start the service again
Click Cancel to continue installation without starting the service

Cancel (does not continue) it gives

Installation failed
Installation was interrupted, or something did not work as expected. See installation logs.

Is there an email address where I can send the logs? Thanks,

[Vitaliy S.]

There is no direct email that should be used to send debug logs. You can open a support case from any other Endpoint and attache setup logs from this installation.

[theprojectgroup]

Same here, all steps don't solve the problem here on a win 8.1 machine.

tried:
- delete the instance manually
- re-creating the instance manually
- removing the instance and all db files in systemprofile manually
- uninstall sql express, installing it manually (setup upgrades it)
- recreatedb registry trick from https://www.veeam.com/kb2057

Veeam ProgramData: https://www.dropbox.com/s/6w4bspfqfyne8 ... m.zip?dl=0

Can't open VEB cause it only throws the SQL not available error, so I can't open a case from the technical tab!

[Dima P.]

Florian,

Thanks for providing the logs - I'll share it with QA team.

[Dima P.]

Florian,

In addition, can you share the windows event logs for VEB application and windows system log as well (save all events as…)? The logs you shared show the service being constantly stopped but we cannot identify the root cause without the event logs. Thanks!

[dgodkin]

Hello,

Fresh install of VEB on Win 7 Ent, SP1, 64 bit. Installation completes with no errors.

The tray icon doesn't show up and I can't launch the Control Panel either from the start menu (nothing happens, even when running as administrator). I can launch the Configure Backup application, and try to setup a job, but the volume selection fails with "WIM method call failed." I've restarted a number of times and also followed the directions to exclude VEB files from Anti-virus (https://www.veeam.com/kb2034).

I found in the VEB service log file the following repeating error:

Code: Select all

[19.02.2016 17:17:32] <18> Info     [Schedule Events] Service start date: 2/19/2016 5:17:32 PM
[19.02.2016 17:17:32] <18> Info     [Schedule Events] Trying to get startup date from management object.
[19.02.2016 17:17:32] <18> Error    Dispatch thread will be restarted: fault detected. Waiting [5 sec].
[19.02.2016 17:17:32] <18> Error    Invalid class  (System.Management.ManagementException)
[19.02.2016 17:17:32] <18> Error       at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
[19.02.2016 17:17:32] <18> Error       at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
[19.02.2016 17:17:32] <18> Error       at Veeam.EndPoint.CExternalStartupEvent.Init()
[19.02.2016 17:17:32] <18> Error       at Veeam.Backup.Service.CExternalOrEvent.Init()
[19.02.2016 17:17:32] <18> Error       at Veeam.Backup.Service.CExternalEventsWatcher.Init()
[19.02.2016 17:17:32] <18> Error       at Veeam.EndPoint.CEndPointServiceImpl.DoDispatchLoop()
[19.02.2016 17:17:32] <18> Error       at Veeam.EndPoint.CEndPointServiceThread.DoRetryLoop()

Since I can't launch the Control Panel, I can't submit a support request through the proper channel. Any ideas?

Thanks!

[Dima P.]

Hello Daryl,

Can you share the setup log from C:\ProgramData\Veeam, windows application event logs for Veeam Endpoint Backup and windows system event logs with me (just send a PM with the download link)? Thanks.

[Gehacktesmacher]

SUPPORT CASE ID: 01718711

Windows 8.1 Pro 64bit, 8 GB RAM, Sophos Antivirus

Veeam Endpoint Install fails "Starting Tray Application", but Tray Application is shown.


If I try to configure a Backup Job it fails with a SQL Connection Error


I tried many things to get this working with no luck.
- Uninstalled Sophos at first
- Uninstalled VirtualBox
- Complete Re-Installs of Veeam Endpoint in different versions
- Re-Installing .NET Frameworks
- Installing Standalone MSSQL 2012 LocalDB befor installing VEB
- all other possible solutions from this thread and more (Repair Installation, Database Re-Creation and so on)

SQL Management Studio connects without any issues
Nothing helps.

[Vitaliy S.]

Maybe there are other software packages that conflict with this installation, let's see what your support engineer figures out after investigating the debug logs. BTW, do you see the same behavior on any other similar computer?

[Gehacktesmacher]

We deployed this machine from an Windows 8.1 Image via Acronis Boot CD. The image was likely empty, only a few installed components but none affecting .NET or SQL Server. This machine is working without any issues except this Veeam Endpoint Installation issue, but at this time we are not able to deploy this machine with a new installation of Windows 8.1

I hope the support will find a solution or workaround.

[Dima P.]

Hi,

Try to create the database please with AV being disabled or uninstalled:

1. Go to Control panel > Administrative Tools and run Services. Stop the Veeam Endpoint Backup service.
2. Run regedit.exe and locate the HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Endpoint Backup key. Create the following value under this key:
Name = Recreatedatabase
Type = DWORD
Value = 1

3. Start Veeam Endpoint Backup service
4. Allow some time for the new database instance to be created (5 minutes should be enough).
5. Stop Veeam Endpoint Backup service
6. Run regedit.exe and delete the Recreatedatabase value from HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Endpoint Backup key.
7. Start Veeam Endpoint Backup service.

[Gehacktesmacher]

Hi,

tried exactly that way. Error on second screenshot persists.

Sorry, any other ideas?

[Dima P.]

Please, share the application logs from C:\ProgramData\Veeam\EndPoint with me via dropbox or google drive. Also if you opened a support case - please post your case ID to this thread. Thanks.

[Nathan]

Hi

I have the same problem with Gehacktesmacher. I also tried uninstall the VEB by using PSTools and the procedure above. But the second screenshot that Gehacktesmacher uploaded persists.

I uploaded log file to sendspace. The download link as follow: https://www.sendspace.com/file/9g4iuj

Please kindly check and advise.

I hope the support will find a solution or workaround.

[Dima P.]

Hi Nathan,

Are you installing the latest version? Thanks for logs - I'll forward it to QA team for investigation.

[Gehacktesmacher]

No success with 1.5, error message is the same for all versions