Job stuck and unable to be cancelled

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Job stuck and unable to be cancelled

Veeam Logoby KiwiJJ » Thu Jan 28, 2016 3:29 am

Job is setup to backup the physical Veeam B&R server every Saturday, it seems to be stuck so I cancelled the job. It is now stuck cancelling. I tried stopping and restarting the service but that made no difference. The job has been running for over 700 hours and it up to it's 56th retry as it says that their is not enough space on drive C: to create VSS snapshot
KiwiJJ
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Re: Job stuck and unable to be cancelled

Veeam Logoby Dima P. » Thu Jan 28, 2016 10:27 am

Hello John,

Are you backing up over slow links or it’s a LAN connection? In addition, we need logs for troubleshooting purposes, so please open a support case via Endpoint’s Control Panel > Technical support tab and let me know the case ID.
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Re: Job stuck and unable to be cancelled

Veeam Logoby KiwiJJ » Thu Jan 28, 2016 7:48 pm

When I try and submit a case it fails and just says one or more errors occurred. It is running over a LAN.
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Re: Job stuck and unable to be cancelled

Veeam Logoby Dima P. » Fri Jan 29, 2016 11:24 am

John,

Can you grab the logs from C:\ProgramData\Veeam and share it with me via One Drive or Google Drive?
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Re: Job stuck and unable to be cancelled

Veeam Logoby KiwiJJ » Mon Feb 01, 2016 10:24 pm

Hi Dmitry,
Logs are here - drive.google.com

cheers,

John
KiwiJJ
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Re: Job stuck and unable to be cancelled

Veeam Logoby Dima P. » Thu Feb 04, 2016 9:26 pm

Hi John,

Sorry for the delay and thank you for the logs. I've shared it with QA, so the link was removed from the thread - feel free to delete it. I'll follow up once I hear any results.
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Re: Job stuck and unable to be cancelled

Veeam Logoby Dima P. » Sun Feb 14, 2016 8:11 pm

Hi John,

Sorry for the delay. QA team has reviewed your logs. It seems that lack of disk space on you OS volume caused this behavior (it addition to the VSS snapshot failure). Can you run MS disk cleanup and free some space and check if the said behavior still persists? Thanks.
Dima P.
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Re: Job stuck and unable to be cancelled

Veeam Logoby KiwiJJ » Tue Feb 16, 2016 2:08 am

Hi Dmitry,
I was unable to cancel the job, so I stopped the service and uninstalled the software as this seemed the only way to cancel the job. Maybe this is something the developers should take into account.
The drive has 7.5 GB free and I am unable to free up any more space. So if 7.5 GB is not enough free space to be able to run a backup there is really no point in me re-installing the software.

thanks,

John
KiwiJJ
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Re: Job stuck and unable to be cancelled

Veeam Logoby Dima P. » Tue Feb 16, 2016 12:00 pm

John,

7.5 GB indeed should be enough for the OS to work properly, thanks for letting us know – I’ll ask QA team to continue investigation. Just to be sure, after you stopped the service, have you checked the VEB - the service restart might solve your issue.
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Re: Job stuck and unable to be cancelled

Veeam Logoby KiwiJJ » Tue Feb 16, 2016 9:12 pm

Hi Dmitry,
So I re-installed the software after having uninstalled it and it still says the job is cancelling. Obviously the uninstall does not work very well.
It left directories in:
C:\program files\veeam\endpoint backup\metadata
C:\programdata\veeam\endpoint
C:\programdata\veeam\endpointdata

I deleted these directories and re-installed the product and it STILL says the job is cancelling .... so obviously it has left something behind but I have no idea where that would be.

So it appears to be impossible to cancel the job.

John
KiwiJJ
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Re: Job stuck and unable to be cancelled

Veeam Logoby Dima P. » Wed Feb 17, 2016 4:34 pm

John,

Thanks - we are still investigating. Meanwhile, try the solution (below red warning) from this post.

UPDATE: Can you share the logs from C:\ProgramData\Veeam, Windows event for Veeam Endpoint Backup application and Windows System logs with me? Thanks.
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Re: Job stuck and unable to be cancelled

Veeam Logoby KiwiJJ » Thu Feb 18, 2016 10:09 pm

Hi Dmitry,
That registry change did the trick and I can now recreate another job. Will run it this weekend to see if it works ok.

thanks,

John
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Re: Job stuck and unable to be cancelled

Veeam Logoby Dima P. » Fri Feb 19, 2016 12:31 am

Glad to hear it! It is possible to provide any information that I previously requested (windows event and setup logs), since we are still investigating – it might help a lot.
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Re: Job stuck and unable to be cancelled

Veeam Logoby KiwiJJ » Fri Feb 19, 2016 1:15 am

Hi Dmitry,
The requested info has been upload to the same place as last time.

cheers,

John
KiwiJJ
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Re: Job stuck and unable to be cancelled

Veeam Logoby Dima P. » Fri Feb 19, 2016 11:53 am

John,

Can you send me the link via forum's private message please? I removed it from this thread previously to avoid any unauthorized access to your google drive account.
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