Last Backup: not started

[hyvokar]

Hi,

i'm running Veeam Agent for windows in my home environment.

for a couple of weeks now the client shows no indication of past backups. It just says "Last Backup: not started".

Reboot and reinstalling the client doesnt help. Any ideas?


Win10 Pro, latest updates installed.

[Mildur]

Hi hybokar

Please make sure, that you configure a start time when your windows client is powered on.
Workstation Backup Job Schedule

If that is no help, then you need to open a support case (required for any technical issue before posting a new topic here).

[Dima P.]

Hi,

I'd also check if manual job start works fine. Any chance the machine was sitting in a sleep mode and Windows wake up timers were no configured? Thanks!

[hyvokar]

Hi Dima, and Mildur.

Start time has been configured, and computer never sleeps.
From the system tray icon I can see, that every now and then backup is running, but even then the main Veeam Agent screen stays empty.
Updated to the latest version of Windows Agent, same problem.
Support ticket has been opened, but no answer yet

[Dima P.]

hyvokar,

Thanks for the update! Can you please share the case ID with us?

[hyvokar]

05353343

[hyvokar]

Case closed without investigation due high support team load. So what would be the next step?

[hyvokar]

anyone ?

[Dima P.]

hyvokar,

Terribly sorry for keeping silence, I've asked support management to reopen your case and start the investigation. Stay tuned!

[hyvokar]

No probs, I'm quite busy myself and since the backup is working, I'm not ultra concerned.
Anyways, support told me that my license is outdated (thought I was using free lic). Should that cause agent GUI not to show backup status and past backups?

[Dima P.]

hyvokar,

The job can be disabled when you change the license from Server to Workstation (or Free) to avoid possible issues with retention, but it should be possible to start the job after changing the mode for sure and all the activities should be visible.

[hyvokar]

Hi,

as per veeam support, I'm using workstation license which is expired. The problem is, that I cannot remove the license and change it to free license.
In the agent settings it says that the license and edition is controlled by VBR server.
I have vbr server installed in community (free) mode. In VBR -> license -> instances it says that the workstation is using one workstation license. I can revoke that and remove the workstation. However, in the agent it still says that license and verion is controlled by VBR.

Also, the license has expired 03/04/2022 (as per support), and the problem started last year, so I dont think that the license is issue here.

Code: Select all

Line 7608: [18.04.2022 17.15.17] <09> Info Local license: none
Line 7609: [18.04.2022 17.15.17] <09> Info Foreign license: [Source: Vbr, Mode: Workstation, Expiration: 18/05/2022 14.19.44, SupportID: , SupportExpiration 01/01/1970 0.00.00, Workstations 1, Server: 0, Instance: 0]

Svc.VeeamEndpointBackup.log would suggest that license is not expired. I went trough all the logs c:\programdata\endpoint\job\ and could not find anything suggesting, that license would've been expirered

However, I do find a lot of errors in UI.Tray-my.username.log.
Could this have something to do with system locale?

Code: Select all

[18.04.2022 17:01:25] <28> Error Exception has been thrown by the target of an invocation. (System.Reflection.TargetInvocationException)
[18.04.2022 17:01:25] <28> Error at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
[18.04.2022 17:01:25] <28> Error at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
[18.04.2022 17:01:25] <28> Error at System.Delegate.DynamicInvokeImpl(Object[] args)
[18.04.2022 17:01:25] <28> Error at Veeam.Common.Remoting.CRetryableMethod.DoInvoke(Delegate dlg, Object[] args)
[18.04.2022 17:01:25] <28> Error at Veeam.Common.Remoting.CRetryableMethod.Invoke[Ret](ActionDelegate`1 dlg)
[18.04.2022 17:01:25] <28> Error at Veeam.Endpoint.Tray.Core.ReportUtils.GetReport[TModel](Tuple`2 reportView, IReportService reportService)
[18.04.2022 17:01:25] <28> Error at Veeam.Endpoint.Tray.Core.EndpointJobReportService.GetBackupCacheSyncSessionStates(Int32 count, Guid jobId)
[18.04.2022 17:01:25] <28> Error Exception has been thrown by the target of an invocation. (System.Reflection.TargetInvocationException)
[18.04.2022 17:01:25] <28> Error Server stack trace:
[18.04.2022 17:01:25] <28> Error at System.RuntimeMethodHandle.SerializationInvoke(IRuntimeMethodInfo method, Object target, SerializationInfo info, StreamingContext& context)
[18.04.2022 17:01:25] <28> Error at System.Runtime.Serialization.ObjectManager.CompleteISerializableObject(Object obj, SerializationInfo info, StreamingContext context)
[18.04.2022 17:01:25] <28> Error at System.Runtime.Serialization.ObjectManager.FixupSpecialObject(ObjectHolder holder)
[18.04.2022 17:01:25] <28> Error at System.Runtime.Serialization.ObjectManager.DoFixups()
[18.04.2022 17:01:25] <28> Error at System.Runtime.Serialization.Formatters.Binary.ObjectReader.Deserialize(HeaderHandler handler, __BinaryParser serParser, Boolean fCheck, Boolean isCrossAppDomain, IMethodCallMessage methodCallMessage)
[18.04.2022 17:01:25] <28> Error at System.Runtime.Serialization.Formatters.Binary.BinaryFormatter.Deserialize(Stream serializationStream, HeaderHandler handler, Boolean fCheck, Boolean isCrossAppDomain, IMethodCallMessage methodCallMessage)
[18.04.2022 17:01:25] <28> Error at Veeam.Common.Remoting.CCoreChannel.DeserializeBinaryResponseMessage(Stream inputStream, IMethodCallMessage reqMsg, Boolean bStrictBinding)
[18.04.2022 17:01:25] <28> Error at Veeam.Common.Remoting.CBinaryClientFormatterSink.DeserializeMessage(IMethodCallMessage mcm, ITransportHeaders headers, Stream stream)
[18.04.2022 17:01:25] <28> Error at Veeam.Common.Remoting.CBinaryClientFormatterSink.SyncProcessMessage(IMessage msg)
[18.04.2022 17:01:25] <28> Error Exception rethrown at [0]:
[18.04.2022 17:01:25] <28> Error at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
[18.04.2022 17:01:25] <28> Error at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
[18.04.2022 17:01:25] <28> Error at Veeam.Backup.Interaction.Management.IReportService.GetUpdatedOrChangedData(String functionViewName, ICriteria criteria, UInt64 lastUsn)
[18.04.2022 17:01:25] <28> Error Culture is not supported.
[18.04.2022 17:01:25] <28> Error Parameter name: culture
[18.04.2022 17:01:25] <28> Error 3072 (0x0c00) is an invalid culture identifier. (System.Globalization.CultureNotFoundException)
[18.04.2022 17:01:25] <28> Error at System.Globalization.CultureInfo.InitializeFromCultureId(Int32 culture, Boolean useUserOverride)
[18.04.2022 17:01:25] <28> Error at System.Data.DataTable.DeserializeTableSchema(SerializationInfo info, StreamingContext context, Boolean isSingleTable)
[18.04.2022 17:01:25] <28> Error at System.Data.DataTable.DeserializeDataTable(SerializationInfo info, StreamingContext context, Boolean isSingleTable, SerializationFormat remotingFormat)
[18.04.2022 17:01:25] <28> Error at System.Data.DataTable..ctor(SerializationInfo info, StreamingContext context)

[Dima P.]

Hello hyvokar,

Thank you for the details! Actually the issue indeed might be related to the missing Windows culture. Can you please check this KB and see if that works for you?

[hyvokar]

Thanks Dima!

Setting format to English (United States) for the system account fixed the problem!

[JimmiG]

I had the same issue and this was the first result on Google. Setting the System Account to English (United States) fixed it for me too.

Seems like a pretty glaring oversight. I'd imagine lots of people use a different setting than USA (a wild guess would be, everyone who isn't in the US). The program should at least show a warning rather than just malfunction.