Latest update not installing correctly

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Latest update not installing correctly

Veeam Logoby jeancharles » Sat Aug 22, 2015 1:11 pm

Hi,
Tried updating to the latest build and it stalls on starting services, I cannot start manually the Endpoint service.
When I try to remove the service and restart, it tells me :

Le service ne peut pas etre demarre. Veeam.Backup.Common.CSqlException: Microsoft SQL server hosting the configuration database is currently unavailable.

Error information:
A system assertion check has failed. Check the SQL Server error log for details

How can i reset my local SQL DB? By the way the local SQL service has the bad habit of using often a lot of CPU even when no backup occurs.

I have opened a case : Your support case number is 01003310

Please work on removing the SQL requisite, a local XML database file would be great!
jeancharles
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Re: Latest update not installing correctly

Veeam Logoby jeancharles » Mon Aug 24, 2015 12:20 pm

Quick update, case solved, support made me recreate SQL DB by adding a regitry key :

Run regedit, go to HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Endpoint Backup create DWORD value ReCreateDatabase = 1 and re-start Veeam EndPoint service.

Starting service takes around a minute, and voila it just works.

Thank you Veeam Support :) my backups are running now!
jeancharles
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Posts: 41
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Full Name: Jean-Charles DEMARQUE

Re: Latest update not installing correctly

Veeam Logoby Dima P. » Mon Aug 24, 2015 12:29 pm

Hi Jean-Charles,
Thanks for the heads up!
Run regedit, go to HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Endpoint Backup create DWORD value ReCreateDatabase = 1 and re-start Veeam EndPoint service.
Starting service takes around a minute, and voila it just works

You are missing the last step - delete the corresponding key.

The only side effect of this approach is that all existing settings are going to be erased (backup session logs and job configuration), so I recommend to use this method only if its recommended by support team.
Dima P.
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Re: Latest update not installing correctly

Veeam Logoby jeancharles » Mon Aug 24, 2015 1:46 pm

Thank you, I was not told to delete the key, I would have had a funny surprise at next boot :)
I agree, only keep this solution in the end of all other solutions.
jeancharles
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Posts: 41
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Joined: Tue Dec 27, 2011 9:55 am
Full Name: Jean-Charles DEMARQUE

Re: Latest update not installing correctly

Veeam Logoby Dima P. » Mon Aug 24, 2015 2:04 pm

I would have had a funny surprise at next boot

Yup - this key force the database recreation so you end up with database being recreated upon every reboot :mrgreen:
Dima P.
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Full Name: Dmitry Popov


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