License managed by administrator

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

License managed by administrator

Veeam Logoby peeky1323 » Thu Aug 31, 2017 2:32 pm

Hi,

I had a trial of the Agent workstation, and it's expired and I want to just use the free version. When I go "about" I see "License and edition are managed by adminisrator". This is a stand alone install not connected to a VBR Server. My user profile is not an admin but I run the appp as admin. I have also logged into the laptop as admin and it;s the same. I uninstalled removing the program files and program data directories. Any ideas? Is there a reg key I can trash to reset it?

Thanks,

Matt
peeky1323
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Re: License managed by administrator

Veeam Logoby Dima P. » Thu Aug 31, 2017 3:10 pm

Hi Matt,

Are you using VAW in conjunction with Veeam B&R? Was trial license installed in Veeam B&R? Thanks.
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Re: License managed by administrator

Veeam Logoby peeky1323 » Fri Sep 01, 2017 1:02 pm

it may have been originally for testing but the B&R server is gone. It was a while ago and I can't remember if it was or not. Either way the B&R is no longer around.

I found some registry keys left over after uninstall but I cannot remove them. The error I get is:

ManagedMode cannot be opened, an error is preventing this key from being opened.
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Re: License managed by administrator

Veeam Logoby Dima P. » Fri Sep 01, 2017 5:08 pm

Matt,

Go to Agent backup job properties and change target to the local repository or shared folder. That should break the link between VBR server (even if it’s no longer active) and agent.
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Re: License managed by administrator

Veeam Logoby peeky1323 » Tue Sep 05, 2017 12:10 pm

it's set to backup to local USB disk and always has. The license screen says I have the Workstation version which is what I trialled.
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Re: License managed by administrator

Veeam Logoby Dima P. » Tue Sep 05, 2017 12:44 pm

Matt,

If you go to 'About' page is it possible to click the link manage license and edition or this link is greyed out? Thanks.
Dima P.
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Re: License managed by administrator

Veeam Logoby peeky1323 » Tue Sep 05, 2017 1:07 pm

In the About screen I have:

Version:
Veeam Agent for Microsoft Windows 2.0.0.700 - Workstation Edition
License and edition are managed by Administrator (this line is greyed out)
peeky1323
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Re: License managed by administrator

Veeam Logoby Dima P. » Tue Sep 05, 2017 1:22 pm

Matt,

Last guess - have you tried VAC (Veeam Availability Console Beta) together with this agent?
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Re: License managed by administrator

Veeam Logoby peeky1323 » Wed Sep 13, 2017 9:32 am

Hi,

I think I did install the VAC agent on my laptop to troubleshoot the VAC server install some time ago. The agent is no longer on it.

Thanks,

Matt
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Re: License managed by administrator

Veeam Logoby Dima P. » Wed Sep 13, 2017 3:47 pm

Matt,

Thanks. Honestly, I am out of ideas. Please check with our support team (it should be possible to open a case via Control Panel > Support > Technical Support). Share the case ID please.
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