Lose SSD

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Lose SSD

Veeam Logoby lkozlowski » Thu Aug 04, 2016 10:42 am

Hi, I have critical problem. First of all I can't do a backup. When VEB do a backup and going to backup (C:) partition, computer do a restart like losing AC. He's trying to get up but I have communicat that there is no bootable devices. When I go in to the bios I can't find backuped disk ( second disk is avaliable but It isn't backuped. ) I must disconnect AC cable for a while and then I can detect backuped disk ssd. I have to set up boot sequences then I can run system normally. This action destroy structure of files on these computer... This happen only when i try do a backup VEB. Someone has any idea what is going on ?
lkozlowski
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Re: Lose SSD

Veeam Logoby Vitaliy S. » Thu Aug 04, 2016 11:48 am

Hi Łukasz,

It's hard to say what is causing this without seeing all log files. Can you please open a support case and let our support team take a look at this behavior?

Thanks!
Vitaliy S.
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Re: Lose SSD

Veeam Logoby lkozlowski » Thu Aug 04, 2016 11:57 am

Where I can find log files ?
lkozlowski
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Re: Lose SSD

Veeam Logoby Dima P. » Thu Aug 04, 2016 12:56 pm

Hi Łukasz,

Logs are automatically attached when you open a support case via Control Panel > Support. For manual investigations you can find them in C:\ProgramData\Veeam folder.
Dima P.
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