Need help but cannot create support case (Service cannot sta

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Need help but cannot create support case (Service cannot sta

Veeam Logoby sohoV » Thu Apr 20, 2017 3:31 am

Hi, we have a copy of Veeam Endpoint Backup working but now, it stopped working. Found out Veeam Endpoint stopped working after someone upgraded their software that also uses the SQL service.
I've uninstalled and reinstalled VEB but the service would not start. Because the service would not start, I cannot open a case under Support because the Control Panel would not opened. Pls help, thanks.
sohoV
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Re: Need help but cannot create support case (Service cannot

Veeam Logoby Mike Resseler » Thu Apr 20, 2017 5:13 am

Hi Daniel,

First: Welcome to the forums!

Do you have another installation of VEB somewhere? If so, create the support case from there and in the notes state that it is about another computer but that the service doesn't start
If not, please PM me with your email address and I will ask support to contact you. (But remember, no SLA but we do contact you :-))

Cheers
Mike
Mike Resseler
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Re: Need help but cannot create support case (Service cannot

Veeam Logoby sohoV » Thu Apr 20, 2017 5:18 am

Hello Mike, yes I do and I tried. However, each time I typed in my email address, it says not valid and to register. So I register but I never received my verification code. Already checked my spam folder. I'll send you a PM. Thanks.
sohoV
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Re: Need help but cannot create support case (Service cannot

Veeam Logoby Mike Resseler » Thu Apr 20, 2017 5:32 am

Hi Daniel,

Please talk with support around this also! If there is an issue in that system we need to be aware of it. However, please note that the verification code can take some time to get there.

I have forwarded your email to support
Mike Resseler
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Posts: 3290
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Location: Belgium, the land of the fries, the beer, the chocolate and the diamonds...
Full Name: Mike Resseler


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