new backup job cannot find USB drive

[ggillette-rcps]

I have Veeam Agent For Windows 3.0.2.1170 installed on a Windows 10 desktop machine. I have a 4TB usb drive attached (formatted NTFS, mounted as V:\). When I am going through the wizard to create a new backup job, I get to the Local Storage section, and it does not show my usb drive. If I click Browse, navigate to V:\, and press OK, it says "Specify Location". Any idea what's causing this?

Screenshot: https://drive.google.com/file/d/16cD6tE ... sp=sharing

[Egor Yakovlev]

Hi Greg.

Please open support ticket (you can do it directly from agent UI) and share the number. Thank you in advance!

[ggillette-rcps]

Veeam Support - Case # 03818141

[ggillette-rcps]

I went to Settings > Manage Registered Storage Devices, and after a few minutes it showed a blank list of USB storage devices. I also tried attaching a second USB drive, refreshed, and it's still blank.

Screenshot of "known removable storage devices": https://drive.google.com/open?id=1C9Tg9 ... 9yytWu9ijJ

[ggillette-rcps]

For whatever reason, Veeam Agent did not like the drive letter being V:\. I changed the drive letter, rebooted, and it saw the drive and can write to it successfully. I closed the ticket.

[Egor Yakovlev]

Hi Greg.

Great news and thanks for update!

/Cheers