No keyboard or mouse after booting to recovery media

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

No keyboard or mouse after booting to recovery media

Veeam Logoby elwappo » Fri Dec 16, 2016 6:16 pm

Hi all -

I have been using VEEAM Endpoint Backup for some time now and have run into a new issue lately that I can't seem to resolve.

On Dell's new OptiPlex 3040 systems if I boot to a recovery CD that I make on that system there is no mouse or keyboard active when I get to the green screen to choose my recovery options.

The keyboard and mouse work fine up to this screen. I actually see the mouse light and num lock light on the keyboard turn off right before I get to the green screen.

I tried adding USB drivers to the recovery disk in case for some reason it was not copying all needed files on creation, but this didn't work.

Any thoughts?
elwappo
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Re: No keyboard or mouse after booting to recovery media

Veeam Logoby Dima P. » Sun Dec 18, 2016 5:14 pm

Hi elwappo,

Can you clarify, were both devices connected to the computer when you created this recovery media?
Dima P.
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