No response from remote backup service

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

No response from remote backup service

Veeam Logoby m.novelli » Tue Oct 13, 2015 12:40 pm

Hello, anyone experiencing the following error backupping to a Veeam B&R Repository?

"Preparing for backup
Error: No response from remote backup service"

It seems to me the the issue arise after updating the Veeam B&R Server to v8.0 patch 3

Clients are running VEB 1.1.0.110

Cheers
m.novelli
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Re: No response from remote backup service

Veeam Logoby Vitaliy S. » Tue Oct 13, 2015 12:46 pm

Hi Marco,

Let me check that with our QA team, meanwhile can you please upgrade VEB installations to the latest version?

Thanks!
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Re: No response from remote backup service

Veeam Logoby m.novelli » Tue Oct 13, 2015 1:50 pm

Yes, I'll let you know!

Marco
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Re: No response from remote backup service

Veeam Logoby Vitaliy S. » Wed Oct 14, 2015 12:23 pm

Our QA cannot confirm this behavior, can you please open a support ticket and submit all logs for investigation?
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[MERGED] No response from backup service

Veeam Logoby carlhungus74 » Wed Jun 08, 2016 7:07 am

Hello,
I've installed veeam endpoint backup since 2 months on two desktop computers.
The backup is sent to B&R 9.0.0.1491
Since 2 or 3 days, the backup of one of these computers fails, with error message :
Error : No response from remote backup service.

In B&R, during the backup initializing, the task is "running", so I think the link is OK.

The other computer (with the same backup configuration) works fine.

Any help please ?
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[MERGED] No response from backup service

Veeam Logoby PTide » Wed Jun 08, 2016 12:19 pm

Hi,

Please describe how the failing desktop and B&R are connected. I also suggest you to double-check ports. If you find out that everything OK, then please open a case with support team and post your case ID here.

Thank
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[MERGED] No response from backup service

Veeam Logoby Shall1569 » Thu Jul 07, 2016 4:24 pm

Hi have the exact same problem!

Error: No response from remote backup service.

Veeam endpoint is backing up over a BOVPN to a VM server, with VBR installed
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[MERGED] No response from backup service

Veeam Logoby Vitaliy S. » Thu Jul 07, 2016 4:50 pm

I believe this is somehow related to your existing topic, so please continue investigating this issue with our support team.
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