No response from remote backup service

[m.novelli]

Hello, anyone experiencing the following error backupping to a Veeam B&R Repository?

"Preparing for backup
Error: No response from remote backup service"

It seems to me the the issue arise after updating the Veeam B&R Server to v8.0 patch 3

Clients are running VEB 1.1.0.110

Cheers

[Vitaliy S.]

Hi Marco,

Let me check that with our QA team, meanwhile can you please upgrade VEB installations to the latest version?

Thanks!

[m.novelli]

Yes, I'll let you know!

Marco

[Vitaliy S.]

Our QA cannot confirm this behavior, can you please open a support ticket and submit all logs for investigation?

[carlhungus74]

Hello,
I've installed veeam endpoint backup since 2 months on two desktop computers.
The backup is sent to B&R 9.0.0.1491
Since 2 or 3 days, the backup of one of these computers fails, with error message :
Error : No response from remote backup service.

In B&R, during the backup initializing, the task is "running", so I think the link is OK.

The other computer (with the same backup configuration) works fine.

Any help please ?

[PTide]

Hi,

Please describe how the failing desktop and B&R are connected. I also suggest you to double-check ports. If you find out that everything OK, then please open a case with support team and post your case ID here.

Thank

[Shall1569]

Hi have the exact same problem!

Error: No response from remote backup service.

Veeam endpoint is backing up over a BOVPN to a VM server, with VBR installed

[Vitaliy S.]

I believe this is somehow related to your existing topic, so please continue investigating this issue with our support team.