Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
Post Reply
m.novelli
Veeam ProPartner
Posts: 504
Liked: 84 times
Joined: Dec 29, 2009 12:48 pm
Full Name: Marco Novelli
Location: Asti - Italy
Contact:

No response from remote backup service

Post by m.novelli »

Hello, anyone experiencing the following error backupping to a Veeam B&R Repository?

"Preparing for backup
Error: No response from remote backup service"

It seems to me the the issue arise after updating the Veeam B&R Server to v8.0 patch 3

Clients are running VEB 1.1.0.110

Cheers
Vitaliy S.
VP, Product Management
Posts: 27055
Liked: 2710 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: No response from remote backup service

Post by Vitaliy S. »

Hi Marco,

Let me check that with our QA team, meanwhile can you please upgrade VEB installations to the latest version?

Thanks!
m.novelli
Veeam ProPartner
Posts: 504
Liked: 84 times
Joined: Dec 29, 2009 12:48 pm
Full Name: Marco Novelli
Location: Asti - Italy
Contact:

Re: No response from remote backup service

Post by m.novelli »

Yes, I'll let you know!

Marco
Vitaliy S.
VP, Product Management
Posts: 27055
Liked: 2710 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: No response from remote backup service

Post by Vitaliy S. »

Our QA cannot confirm this behavior, can you please open a support ticket and submit all logs for investigation?
carlhungus74
Lurker
Posts: 1
Liked: never
Joined: Jun 08, 2016 7:02 am

[MERGED] No response from backup service

Post by carlhungus74 »

Hello,
I've installed veeam endpoint backup since 2 months on two desktop computers.
The backup is sent to B&R 9.0.0.1491
Since 2 or 3 days, the backup of one of these computers fails, with error message :
Error : No response from remote backup service.

In B&R, during the backup initializing, the task is "running", so I think the link is OK.

The other computer (with the same backup configuration) works fine.

Any help please ?
PTide
Product Manager
Posts: 6408
Liked: 724 times
Joined: May 19, 2015 1:46 pm
Contact:

[MERGED] No response from backup service

Post by PTide »

Hi,

Please describe how the failing desktop and B&R are connected. I also suggest you to double-check ports. If you find out that everything OK, then please open a case with support team and post your case ID here.

Thank
Shall1569
Influencer
Posts: 15
Liked: 1 time
Joined: May 09, 2016 3:44 pm
Full Name: Sam Hall
Contact:

[MERGED] No response from backup service

Post by Shall1569 »

Hi have the exact same problem!

Error: No response from remote backup service.

Veeam endpoint is backing up over a BOVPN to a VM server, with VBR installed
Vitaliy S.
VP, Product Management
Posts: 27055
Liked: 2710 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

[MERGED] No response from backup service

Post by Vitaliy S. »

I believe this is somehow related to your existing topic, so please continue investigating this issue with our support team.
Post Reply

Who is online

Users browsing this forum: Bing [Bot] and 39 guests