Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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tinkererguy
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Online support system is temporarily unavailable, try again.

Post by tinkererguy »

Today, at 11:53am eastern time, on a network attached PC, I got an error, when trying to "Report an issue"
"Online support system is temporarily unavailable, try again later."
Just in case this is an ongoing issue, thought I should report it, just in case it's helpful to know when it (momentarily) went down.
I'll try to submit the issue again later.
Image

tinkererguy
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Re: Online support system is temporarily unavailable, try ag

Post by tinkererguy »

As of 12:17PM eastern today, the issue is still there, cannot submit tickets.

Mike Resseler
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Re: Online support system is temporarily unavailable, try ag

Post by Mike Resseler »

Paul, thanks for giving us this information. I'll reach out to support, but please know that we are still in beta, also with this new support system :-)

Dima P.
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Re: Online support system is temporarily unavailable, try ag

Post by Dima P. »

Paul,
Most probably its firewalls or connectivity issues – just opened a test case without any problems.

tinkererguy
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Re: Online support system is temporarily unavailable, try ag

Post by tinkererguy »

Thanks guys. I can see the 195.176.xxx.xxx IP address it's trying to https to, which (probably by design) doesn't respond to ping. Of others report similar issues, please let me know if you want me to PM you details or tracert or anything. I'm in Wethersfield, CT on Cox communications at IP 68.228.157.xxx

tinkererguy
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Re: Online support system is temporarily unavailable, try ag

Post by tinkererguy »

Yeah, it's just something about that laptop, where the initial email lookup (which uses network) and the local log collection works, but then it fails at the end when trying to complete the process. It can't submit a ticket even when on Verizon LTE network either. It surfs the web fine, it backs up daily just fine.

Anyhow, what's a little more interesting though is that failed service request submissions make you close the UI and start filling in the UI all over again, there is no "retry" ability. Just some feedback/refinement to consider, (notice how the "Submit Case" button seen in screenshot above is grey).

Mike Resseler
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Re: Online support system is temporarily unavailable, try ag

Post by Mike Resseler »

That last one is very interesting and a good idea imho. I'll ask Dmitry to look into this with the DEVs. A retry button after an upload has failed (whatever the reason) might be usefull>
Thanks

Mike

Dima P.
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Re: Online support system is temporarily unavailable, try ag

Post by Dima P. »

Thank you Paul! Looking into this.

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