Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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marcofioroni
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Problem installing Veeam Agent

Post by marcofioroni »

Hi everyone,
on a pc with windows 7 pro x64 when try to install Veeam Agent for Windows, I receive this error message:

"Veeam Agent for Microsoft Windows setup application has encountered a critical error and will be closed. See installation log for more information"

Code: Select all

This is the log VeeamEPBootstrap:
2018-11-22 18:25:21 [INFO ] Bootstrapper execution - started.
2018-11-22 18:25:21 [INFO ] Commandline processing - started.
2018-11-22 18:25:21 [INFO ] Commandline processing - finished.
2018-11-22 18:25:21 [INFO ] Initializing.
2018-11-22 18:25:21 [INFO ] Initialization - finished. Starting bootstrap engine.
2018-11-22 18:25:21 [INFO ] Bootstrapper engine execution started.
2018-11-22 18:25:21 [INFO ] Checking required conditions.
2018-11-22 18:25:21 [INFO ] Performing condition check: Only this setup instance is running.
2018-11-22 18:25:21 [INFO ] Mutex1 = Global\5997E3B8-6B78-43E9-A7BC-F2F9C691E0A0, Mutex2 = Global\173C0D79-5D2D-41DF-A746-28D967D96EA0
2018-11-22 18:25:21 [INFO ] Condition check - passed.
2018-11-22 18:25:21 [INFO ] Performing condition check: Elevated privileges.
2018-11-22 18:25:21 [INFO ] Condition check - passed.
2018-11-22 18:25:21 [INFO ] Performing condition check: OS version.
2018-11-22 18:25:21 [INFO ] OS version check function execution started.
2018-11-22 18:25:22 [INFO ] Warning! Setup application should not be launched in compatibility mode.
2018-11-22 18:25:22 [INFO ] Condition check - passed.
2018-11-22 18:25:22 [INFO ] Performing condition check: Installed products.
2018-11-22 18:25:22 [INFO ] Condition check - passed.
2018-11-22 18:25:22 [INFO ] Performing condition check: Pending reboot.
2018-11-22 18:25:22 [INFO ] Checking pending file rename operations.
2018-11-22 18:25:22 [INFO ] Pending file rename operations are not detected. Querying windows update reboot request.
2018-11-22 18:25:22 [INFO ] Windows update reboot request is not detected.
2018-11-22 18:25:22 [INFO ] Condition check - passed.
2018-11-22 18:25:22 [INFO ] Performing condition check: Absence of some processes.
2018-11-22 18:25:22 [INFO ] Condition check - passed.
2018-11-22 18:25:22 [INFO ] Performing condition check: Absence of Global\{AE9A1509-7327-4F62-BDEE-74FFD9E645C6}.
2018-11-22 18:25:22 [INFO ] Condition check - passed.
2018-11-22 18:25:22 [INFO ] Checking required redistributables state.
2018-11-22 18:25:22 [INFO ] Checking Windows Installer version.
2018-11-22 18:25:22 [INFO ] Detected msi.dll version: 5.0.7601.24052
2018-11-22 18:25:22 [INFO ] Windows Installer 4.5 or higher is installed.
2018-11-22 18:25:22 [INFO ] Checking Windows Imaging Component version.
2018-11-22 18:25:22 [INFO ] Retrieving Windowscodecs.dll file version.
2018-11-22 18:25:22 [INFO ] Windows Imaging Component is installed.
2018-11-22 18:25:22 [INFO ] Checking .NET 4.5.2 installation.
2018-11-22 18:25:22 [INFO ] Opening SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full.
2018-11-22 18:25:22 [INFO ] Installed release value = 379893, required = 379893
2018-11-22 18:25:22 [INFO ] All required redistributables are already installed.
2018-11-22 18:25:22 [INFO ] Bootstrap engine execution completed successfully, starting installer appllication.

And this is the log Endpoint:
[22.11.2018 18.25.23][INFO] Creating Installer Application instance.
[22.11.2018 18.25.24][ERROR] System.ArgumentException: Version string portion was too short or too long.
   at System.Version.TryParseVersion(String version, VersionResult& result)
   at System.Version..ctor(String version)
   at Veeam.Setup.Endpoint.Core.SuiteStateManager.CollectState()
   at Veeam.Setup.Endpoint.Core.InstallerApp..ctor(StartupConfiguration startupConfiguration)
   at Veeam.Setup.Endpoint.App.App_OnStartup(Object sender, StartupEventArgs e)
   at System.Windows.Application.<.ctor>b__1(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
The version witch I try to install is 2.2.0.589, but the problem also appear when I launched direct update, from corrupted version previusly installed.
Before there was version 1.5 but I can't remove it from control panel due to a request of original setup file location. So I have: stopped service, removed every folder of Veeam, deleted registry key and rebooted pc.

Can someone help Me? Please?
Dima P.
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Full Name: Dmitry Popov
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Re: Problem installing Veeam Agent

Post by Dima P. »

Hello Marco.

Is it possible to submit a support case (you can use any other agent installation to raise a case and get this issue investigated)? Thanks!
marcofioroni
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Joined: Jan 17, 2017 4:41 pm
Full Name: Marco Fioroni
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Re: Problem installing Veeam Agent

Post by marcofioroni »

Ok, done! Thanks!
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