Recovery Medai on Hyper-v 2012 R2 Standalone

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Recovery Medai on Hyper-v 2012 R2 Standalone

Veeam Logoby spyker » Thu Jan 22, 2015 9:24 am

Hi All

I am getting the following errors when I am trying to create an recovery media.

OS: Hyper-v 2012 R2 Standalone

1/22/2015 1:17:33 AM Mounting Recovery Environment image
1/22/2015 1:17:36 AM Configuring Recovery Environment memory settings
1/22/2015 1:17:40 AM Error Copying Veeam Recovery Environment files
1/22/2015 1:17:53 AM Unmounting recovery image
1/22/2015 1:17:53 AM Error Failed to create recovery media: Unable to load DLL 'DIFxAPI.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)

Many thanks!
Spyker
spyker
Novice
 
Posts: 4
Liked: never
Joined: Mon Sep 30, 2013 1:54 pm
Full Name: GG

Re: Recovery Medai on Hyper-v 2012 R2 Standalone

Veeam Logoby Dima P. » Thu Jan 22, 2015 1:30 pm

Hello GG,
Please open a support case thru built-in Contol Panel > Support functionality, and send me a case ID. We need to check the logs from your recovery media creation. Thank you.
Dima P.
Veeam Software
 
Posts: 6242
Liked: 440 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: Recovery Medai on Hyper-v 2012 R2 Standalone

Veeam Logoby spyker » Thu Jan 22, 2015 2:16 pm

Hi D.popov,

I will do this shortly.

Many thanks!
spyker
Novice
 
Posts: 4
Liked: never
Joined: Mon Sep 30, 2013 1:54 pm
Full Name: GG

Re: Recovery Medai on Hyper-v 2012 R2 Standalone

Veeam Logoby Mike Resseler » Sat Jan 24, 2015 6:57 am

Hey GG,

I hope support finds a resolution easily, but as far as I can remember, this is a problem with a dll that should be in your Windows Driver Kit. Is it a core version? Does it also works as a B&R host (are you backing up VMs on that host with B&R), do you have other apps installed that include drivers?

Please post the case also so we can follow-up and if you have a solution, it would be great if you post it here

Thanks

Mike
Mike Resseler
Veeam Software
 
Posts: 3151
Liked: 362 times
Joined: Fri Feb 08, 2013 3:08 pm
Location: Belgium, the land of the fries, the beer, the chocolate and the diamonds...
Full Name: Mike Resseler


Return to Veeam Agent for Windows



Who is online

Users browsing this forum: No registered users and 7 guests