Recovery Media Creation Too difficult?

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Recovery Media Creation Too difficult?

Veeam Logoby tinto1970 » Tue Jan 19, 2016 2:48 pm

I'm the greatest fan of Veeam, but i have often troubles with Recovery Media creation with Endpoint Backup product.

In this case, i have to backup a Windows 8 (preinstalled from Dell) desktop computer. The Recovery Media creation fails with

"WinRE is missing. Specify the location of Windows..... installation files. Alternatively download and install Windows ADK"

I've downoaded and installed Windows ADK, rebooted the pc, but the creation fails with the, frustrating, identical error.
I've searched in the documentation, but this point is not as richly documented: it seems i'm the only one seeing this error...

The most frustrating thing is that it seem much easier and faster to install and configure a server with Enterprise Manager, B&R, set up some repositories, configure jobs and so on, than performing the backup of a desktop :?

It would be nice, at least, to have a "Dummy proof" how to for media recovery creation

case# 01671123
Alessandro Tinivelli aka Tinto
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Re: Recovery Media Creation Too difficult? case# 01671123

Veeam Logoby tinto1970 » Tue Jan 19, 2016 3:17 pm

it's comic.... i've downloaded the ISO istallation DVD, and selected when creating the media
The Media Creation Recovery started, but failed with these errors

Copying boot files: error
Failed to create recovery media: Windows ADK not found


it's a bit weird, more than comic....
Alessandro Tinivelli aka Tinto
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Re: Recovery Media Creation Too difficult?

Veeam Logoby Dima P. » Tue Jan 19, 2016 5:00 pm

Some components are missing in your particular case or your account might not have insufficient permissions to run the recovery media creation. Kindly, continue to work with the support team to understand the root cause of your issue. Thanks
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Re: Recovery Media Creation Too difficult?

Veeam Logoby tinto1970 » Tue Jan 19, 2016 8:45 pm

i'm a domain admin so i do have all the permissions.
i will follow the suggestions from the support team, if i just can pull away the user from the pc again... ;)

i am strongly interested in using v.e.b. for backing up our desktops

thanks
Alessandro Tinivelli aka Tinto
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Re: Recovery Media Creation Too difficult?

Veeam Logoby jmlnet » Wed Jan 20, 2016 3:22 am

I'm having the same problem. 8.1 ADK is installed and Windows install media ISO is mounted. Please be sure to post here how you resolve this. :)
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Re: Recovery Media Creation Too difficult?

Veeam Logoby jmlnet » Wed Jan 20, 2016 9:45 pm

My case number is 01671780. Support had me run regedit and:

3. Go to HKEY_LOCAL_MACHINE --> Software --> Veeam --> Veeam Endpoint Backup.
4. Right-click on blank field and create a STRING value called "RecoveryImageTempPath" (without quotes). Set value to C:\Temp
5. Then create a DWORD value called "ForceUseAdkForRecoveryMedia" (without quotes) and set the value to 1

This did not fix the problem.
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Re: Recovery Media Creation Too difficult?

Veeam Logoby Dima P. » Fri Jan 22, 2016 12:47 pm

Hi folks,
Sorry for delay - we were checking the logs with QA team.

JML,
case number is 01671780.

Can you clarify, do you have any antivirus software installed (Kaspersky maybe)? It seems that something is blocking the recovery media from collecting the needed components.
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Re: Recovery Media Creation Too difficult?

Veeam Logoby Dima P. » Fri Jan 22, 2016 12:48 pm

Alessandro,
case# 01671123

According to the logs you system lacks the needed components. We do see that you installed the ADK but the version differs from your operating system – you need ADK v8.0. The solution would be to de install all existing ADK versions, reboot and then install the correct version. I believe, this is the one you need
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Re: Recovery Media Creation Too difficult?

Veeam Logoby kawiMTF » Wed Jun 29, 2016 10:05 am

Hi folks,

Did you find a solution with support?

I'm running into the exact same problem. Installation of Windows ADK did not help (client is on Windows 7 Pro 64 Bit), nor did disabling antivirus (Kaspersky Endpoint Security 10) help.
Best regards,
Karl

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Re: Recovery Media Creation Too difficult?

Veeam Logoby Vitaliy S. » Wed Jun 29, 2016 11:30 am

Hi Karl, both tickets were closed due to no response from the client, so kindly ask you to contact our support team directly and update this topic with your ticket number for future readers.
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