Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
Post Reply
tinto1970
Enthusiast
Posts: 81
Liked: 28 times
Joined: Sep 26, 2013 8:40 am
Full Name: Alessandro Tinivelli
Location: Bologna, Italy
Contact:

Recovery Media Creation Too difficult?

Post by tinto1970 » Jan 19, 2016 2:48 pm

I'm the greatest fan of Veeam, but i have often troubles with Recovery Media creation with Endpoint Backup product.

In this case, i have to backup a Windows 8 (preinstalled from Dell) desktop computer. The Recovery Media creation fails with

"WinRE is missing. Specify the location of Windows..... installation files. Alternatively download and install Windows ADK"

I've downoaded and installed Windows ADK, rebooted the pc, but the creation fails with the, frustrating, identical error.
I've searched in the documentation, but this point is not as richly documented: it seems i'm the only one seeing this error...

The most frustrating thing is that it seem much easier and faster to install and configure a server with Enterprise Manager, B&R, set up some repositories, configure jobs and so on, than performing the backup of a desktop :?

It would be nice, at least, to have a "Dummy proof" how to for media recovery creation

case# 01671123
Alessandro Tinivelli aka Tinto
@tinto1970

tinto1970
Enthusiast
Posts: 81
Liked: 28 times
Joined: Sep 26, 2013 8:40 am
Full Name: Alessandro Tinivelli
Location: Bologna, Italy
Contact:

Re: Recovery Media Creation Too difficult? case# 01671123

Post by tinto1970 » Jan 19, 2016 3:17 pm

it's comic.... i've downloaded the ISO istallation DVD, and selected when creating the media
The Media Creation Recovery started, but failed with these errors

Copying boot files: error
Failed to create recovery media: Windows ADK not found


it's a bit weird, more than comic....
Alessandro Tinivelli aka Tinto
@tinto1970

Dima P.
Product Manager
Posts: 11239
Liked: 954 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: Recovery Media Creation Too difficult?

Post by Dima P. » Jan 19, 2016 5:00 pm

Some components are missing in your particular case or your account might not have insufficient permissions to run the recovery media creation. Kindly, continue to work with the support team to understand the root cause of your issue. Thanks

tinto1970
Enthusiast
Posts: 81
Liked: 28 times
Joined: Sep 26, 2013 8:40 am
Full Name: Alessandro Tinivelli
Location: Bologna, Italy
Contact:

Re: Recovery Media Creation Too difficult?

Post by tinto1970 » Jan 19, 2016 8:45 pm

i'm a domain admin so i do have all the permissions.
i will follow the suggestions from the support team, if i just can pull away the user from the pc again... ;)

i am strongly interested in using v.e.b. for backing up our desktops

thanks
Alessandro Tinivelli aka Tinto
@tinto1970

jmlnet
Novice
Posts: 8
Liked: 1 time
Joined: Sep 30, 2014 11:46 pm
Full Name: JML
Contact:

Re: Recovery Media Creation Too difficult?

Post by jmlnet » Jan 20, 2016 3:22 am

I'm having the same problem. 8.1 ADK is installed and Windows install media ISO is mounted. Please be sure to post here how you resolve this. :)

jmlnet
Novice
Posts: 8
Liked: 1 time
Joined: Sep 30, 2014 11:46 pm
Full Name: JML
Contact:

Re: Recovery Media Creation Too difficult?

Post by jmlnet » Jan 20, 2016 9:45 pm

My case number is 01671780. Support had me run regedit and:

3. Go to HKEY_LOCAL_MACHINE --> Software --> Veeam --> Veeam Endpoint Backup.
4. Right-click on blank field and create a STRING value called "RecoveryImageTempPath" (without quotes). Set value to C:\Temp
5. Then create a DWORD value called "ForceUseAdkForRecoveryMedia" (without quotes) and set the value to 1

This did not fix the problem.

Dima P.
Product Manager
Posts: 11239
Liked: 954 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: Recovery Media Creation Too difficult?

Post by Dima P. » Jan 22, 2016 12:47 pm

Hi folks,
Sorry for delay - we were checking the logs with QA team.

JML,
case number is 01671780.
Can you clarify, do you have any antivirus software installed (Kaspersky maybe)? It seems that something is blocking the recovery media from collecting the needed components.

Dima P.
Product Manager
Posts: 11239
Liked: 954 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: Recovery Media Creation Too difficult?

Post by Dima P. » Jan 22, 2016 12:48 pm

Alessandro,
case# 01671123
According to the logs you system lacks the needed components. We do see that you installed the ADK but the version differs from your operating system – you need ADK v8.0. The solution would be to de install all existing ADK versions, reboot and then install the correct version. I believe, this is the one you need

kawiMTF
Veeam Vanguard
Posts: 119
Liked: 28 times
Joined: Jan 06, 2015 10:03 am
Full Name: Karl Widmer
Location: Switzerland
Contact:

Re: Recovery Media Creation Too difficult?

Post by kawiMTF » Jun 29, 2016 10:05 am

Hi folks,

Did you find a solution with support?

I'm running into the exact same problem. Installation of Windows ADK did not help (client is on Windows 7 Pro 64 Bit), nor did disabling antivirus (Kaspersky Endpoint Security 10) help.
Best regards,
Karl

-----------------------
Veeam Platinum Partner
Veeam Vanguard / VMCE v9 / VMTSP v9 / VMSP v9
vExpert / VCA6-DVC / VCA5-DVC / VCA5-Cloud
MCP / MCSA 2012
Personal blog: https://www.driftar.ch
Twitter: @widmerkarl

Vitaliy S.
Product Manager
Posts: 23585
Liked: 1699 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Recovery Media Creation Too difficult?

Post by Vitaliy S. » Jun 29, 2016 11:30 am

Hi Karl, both tickets were closed due to no response from the client, so kindly ask you to contact our support team directly and update this topic with your ticket number for future readers.

Post Reply

Who is online

Users browsing this forum: No registered users and 7 guests