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skrause
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Recovery Media not including drivers?

Post by skrause » Jul 30, 2019 8:49 pm

Sorry if there is a thread about this already, my search-fu was not coming up with anything.

I was trying to restore a physical server backed up with VAW (managed through VBR) and when I booted into the recovery environment on a freshly created recovery media there were no Network drivers installed so I could not connect to the repository to get to the backup files.

I thought the drivers from the OS were supposed to be included on the recovery media? I didn't see any options in the creation wizard in the VBR console so I am guessing I am missing something.

I suppose it is good that I have never had to restore before, but this is a bit disconcerting and I would like to make sure the right way to get drivers injected into recovery media as we are moving forward with de-virtualizing a core database server in a couple months.
Steve Krause
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Dima P.
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Re: Recovery Media not including drivers?

Post by Dima P. » Jul 30, 2019 9:20 pm

Hello Steve,

Network and storage drivers should be automatically included. Can you please boot into Recovery Media, go to Tools > Load Drivers and check what drivers are listed there? Thank you.

skrause
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Re: Recovery Media not including drivers?

Post by skrause » Jul 31, 2019 2:05 pm

So it listed the RAID controller with a link for install driver which worked. But it shows the ethernet controlers as "install driver" but I get an error when I try.
Failed to install device driver from INF file
[X:\Drivers\i40eb65.inf_amd64_efb43f61fd678c12\i40eb65.inf]
Failed to install driver. Error code: ERROR_NO_DEVICE_ID
Steve Krause
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skrause
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Re: Recovery Media not including drivers?

Post by skrause » Jul 31, 2019 3:35 pm

I updated the server's network drivers and then ran a quick backup and created a new boot drive and am still getting the same error. The 4 ethernet controllers listed are all Intel x722 and they all give the same error.

I guess I should open a support case since the drivers should be included in the RE image.
Steve Krause
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Re: Recovery Media not including drivers?

Post by Dima P. » Jul 31, 2019 5:07 pm

Steve,

Thanks for the update! Yes, please raise a support case and share the case ID with us: it looks like a driver specific issue, so debug log analysis is required. Cheers!

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Re: Recovery Media not including drivers?

Post by skrause » Jul 31, 2019 6:50 pm

It will be a bit before I can get around to it, as it is not a high priority issue for me now that I fixed the windows update problem on the host which was leading me to look to restore from a backup.

Once I get a ticket created I will update the thread.
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Re: Recovery Media not including drivers?

Post by Czeski » Aug 12, 2019 9:14 am

Hi,
I have the same problem - did you find the solution?

skrause
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Re: Recovery Media not including drivers?

Post by skrause » Aug 12, 2019 1:52 pm

I have been super busy and haven't had a chance to open a ticket with Veeam yet. Hopefully I can get that done this week.
Steve Krause
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