Recovery Media only detects WiFi adapters

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Recovery Media only detects WiFi adapters

Veeam Logoby TroyResources » Tue May 26, 2015 7:49 am

Hi Forum, my first post.

If this has already been answered then please point me in right direction.
Great little product, and works a treat. Here comes the however.

On three separate brands of laptops, it on picks up the WiFi adapter and not the Ethernet adapter.

Anyone else come across this as yet?

Cheers,

ShadesOfBlack
TroyResources
Enthusiast
 
Posts: 34
Liked: 6 times
Joined: Tue May 26, 2015 7:44 am
Full Name: TroyResourcesLimited

Re: Recovery Media only detects WiFi adapters

Veeam Logoby Vitaliy S. » Tue May 26, 2015 9:29 am

Do you see any un-configured drivers in the device management snap-in?
Vitaliy S.
Veeam Software
 
Posts: 19556
Liked: 1101 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Recovery Media only detects WiFi adapters

Veeam Logoby TroyResources » Tue May 26, 2015 10:13 am

@ Vitaliy S. Yes in device management I did indeed see un-configured Ethernet device
TroyResources
Enthusiast
 
Posts: 34
Liked: 6 times
Joined: Tue May 26, 2015 7:44 am
Full Name: TroyResourcesLimited

Re: Recovery Media only detects WiFi adapters

Veeam Logoby Vitaliy S. » Tue May 26, 2015 10:48 am

I believe this is the issue. Can you make sure these drivers are properly installed and then try again?
Vitaliy S.
Veeam Software
 
Posts: 19556
Liked: 1101 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Recovery Media only detects WiFi adapters

Veeam Logoby TroyResources » Tue May 26, 2015 10:55 am

@Vitaliy S. hi mate, I can confirm drivers are installed since the backup to Veeam Backup and Replication backup repository was done over Ethernet. WiFi was not connect on two laptops and on one it was disabled via hardware switch.

Seems really weird, laptops were also tested docked and un-docked, same outcome.

Happy to try another route as if tests go well looking to role this out to execs world wide.
TroyResources
Enthusiast
 
Posts: 34
Liked: 6 times
Joined: Tue May 26, 2015 7:44 am
Full Name: TroyResourcesLimited

Re: Recovery Media only detects WiFi adapters

Veeam Logoby Dima P. » Tue May 26, 2015 1:32 pm

Hi,
Sorry for being late but it’s still not quite clear could you please clarify if the issue with wifi adapter persists only while recovery media is booted or you have the same issue while running the regular windows.
Dima P.
Veeam Software
 
Posts: 6241
Liked: 440 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: Recovery Media only detects WiFi adapters

Veeam Logoby TroyResources » Mon Jun 01, 2015 7:01 am 1 person likes this post

@Dima P and Vitaliy S,

Hi Guys, thanks for feed back thus far.
I'm preparing a few test laptops to isolate where this seems to be happening.
Test being done:
Clean install Windows 7 Pro 64bit, added on Ethernet driver.
After installing Veeam Endpoint Backup, the first task done was Create Recovery Media.
Worked as expect when booting from USB, only had to load/install driver for Ethernet from the menu.
Added Sonicwall NetExtender SLL, again CRM created, worked fine with CRM.
Install WiFi Drivers create CRM, state shows as online and Ethernet as before shows as install driver, but it does successfully load as before.

*Seems strange from technical point of view why WiFi driver appears online and Ethernet state is install driver.*
I'd love to take some screen grabs to clarify text, is this possible?

To be clear, initial working laptops that have correct manufacturer Ethernet and WiFi drivers installed and fully operational.
Laptops connect to network happily via Ethernet or WiFi.

CRM created, full backup done to Veeam backup repository.
Laptop formatted to test bare metal recovery only to find only WiFi drivers available and no Ethernet drivers.
Ethernet card appeared as unknown device with no drivers.

And in closing we have a winner/culprit. (SONY VIAO)
All HP laptops work fine in regards to either being currently in use or newly installed.

The SONY VIAO RealTEK drivers are not detected even thought they are installed.
In test I formatted the SONY, reinstalled from scratch using drivers from Sony and upon CRM being created it did NOT detect the RealTEK Ethernet driver.

End of the day not huge issue as only have a few within the company, standard being HP.

Just useful for you guys to be aware about.
TroyResources
Enthusiast
 
Posts: 34
Liked: 6 times
Joined: Tue May 26, 2015 7:44 am
Full Name: TroyResourcesLimited

Re: Recovery Media only detects WiFi adapters

Veeam Logoby Dima P. » Mon Jun 01, 2015 5:02 pm

shades0fblack,
Perfect! Thanks for the detailed explanation. By the way, I am still interested if this VIAO network adapter could be loaded manually via Load Driver tool while booted with Recovery Media :D
Dima P.
Veeam Software
 
Posts: 6241
Liked: 440 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: Recovery Media only detects WiFi adapters

Veeam Logoby TroyResources » Tue Jun 02, 2015 2:19 am 1 person likes this post

@Dima P. Most welcome. In device management un-configured Ethernet device showed.
After digging around on Realtek website and finding compatible drivers then yes I was able to shoe horn the driver in.

Still leaves why Ethernet driver was unrecognised and not loaded onto the CRM.
However as with any software Vendor cannot always be able to test every type of system and configuration.

Cheers :-)
TroyResources
Enthusiast
 
Posts: 34
Liked: 6 times
Joined: Tue May 26, 2015 7:44 am
Full Name: TroyResourcesLimited

Re: Recovery Media only detects WiFi adapters

Veeam Logoby Dima P. » Wed Jun 03, 2015 4:12 pm

shadesofblack,
yes I was able to shoe horn the driver in

Glad you nailed it! While I agree that it’s almost impossible to automate everything (just because there are tons of devices out there) – I am glad we still got you covered providing the ability to load the needed driver manually :D
Dima P.
Veeam Software
 
Posts: 6241
Liked: 440 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov


Return to Veeam Agent for Windows



Who is online

Users browsing this forum: Dima P. and 12 guests