Reporting an issue - Proxy Authentication required

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Reporting an issue - Proxy Authentication required

Veeam Logoby puderbaer » Mon May 02, 2016 1:16 pm

Hello all,

I need to open a support case regarding a VSS issue in VEB (A VSS critical writer has failed. Writer name: [SqlServerWriter]). Unfortunately this is not possible anymore using customer support portal. Instead I have to use the technical support tab within the product. But this fails because I need to authenticate using proxy credentials while connecting to internet and there is no option to enter these credentials.
Any other way to open a case for this product?

Thank you

Best regards
Uwe
puderbaer
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Re: Reporting an issue - Proxy Authentication required

Veeam Logoby Vitaliy S. » Mon May 02, 2016 2:20 pm

Hi Uwe,

You can open it from any other endpoint that does not require proxy authentication or you can exclude *veeam.com from proxying. Let me also contact our support guys and ask what they suggest to do in these cases.

Thanks!
Vitaliy S.
Veeam Software
 
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Full Name: Vitaliy Safarov

Re: Reporting an issue - Proxy Authentication required

Veeam Logoby Vitaliy S. » Mon May 02, 2016 2:36 pm

Our support team has created a support case for you manually, so you should be all set.
Vitaliy S.
Veeam Software
 
Posts: 19558
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Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Reporting an issue - Proxy Authentication required

Veeam Logoby puderbaer » Wed May 04, 2016 6:45 am 2 people like this post

Hello guys from support,

thank you for quickly creating a support case for my issue. I'm very satisfied with the short response time, especially because it's a free product. Problem is solved now.

Best regards
Uwe
puderbaer
Novice
 
Posts: 7
Liked: 2 times
Joined: Fri Sep 13, 2013 10:59 am
Full Name: Uwe Sachse


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