Reporting an issue - Proxy Authentication required

[puderbaer]

Hello all,

I need to open a support case regarding a VSS issue in VEB (A VSS critical writer has failed. Writer name: [SqlServerWriter]). Unfortunately this is not possible anymore using customer support portal. Instead I have to use the technical support tab within the product. But this fails because I need to authenticate using proxy credentials while connecting to internet and there is no option to enter these credentials.
Any other way to open a case for this product?

Thank you

Best regards
Uwe

[Vitaliy S.]

Hi Uwe,

You can open it from any other endpoint that does not require proxy authentication or you can exclude *veeam.com from proxying. Let me also contact our support guys and ask what they suggest to do in these cases.

Thanks!

[Vitaliy S.]

Our support team has created a support case for you manually, so you should be all set.

[puderbaer]

Hello guys from support,

thank you for quickly creating a support case for my issue. I'm very satisfied with the short response time, especially because it's a free product. Problem is solved now.

Best regards
Uwe