Restore complets successfully but BSOD on boot...

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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby hoFFy » Tue Jul 07, 2015 7:21 am

Did the fix work? Has it been a fix for creation of backups, or a fix for restoring from backups? I'm asking, because this could mean that eventually many backups are not restoreable, if the patch isn't applied. If the patch could be somehow applied in case of restore is needed, then it's not THAT critical. But if this means that backups are eventually not useful... OMG :twisted:

Correct me, but I assume the fix will be also a part of the upcoming VEB version next month?
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby Vitaliy S. » Tue Jul 07, 2015 11:00 am

hoFFy wrote:Correct me, but I assume the fix will be also a part of the upcoming VEB version next month?

Yes, that's correct.
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby Dima P. » Tue Jul 07, 2015 11:16 am

Panic mode - off :mrgreen:

The fix refers to the Recovery Media and drivers injection into restored machine: some users reported it caused hardware conflicts with the OS.
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby hoFFy » Tue Jul 07, 2015 11:21 am

Dima P. wrote:Panic mode - off :mrgreen:


:wink:
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby VER » Tue Jul 07, 2015 11:23 am

Dima P. wrote:Hi all,

I’ve just shared the fix with Kirk. Let’s see how it goes.

Is the fix applicable to case 00951035 as well? Haven't heard anything from support so far...........
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby Vitaliy S. » Tue Jul 07, 2015 11:39 am

Wouter, according to this case history, our support team replied 15 minutes ago with the fix instructions.
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby VER » Wed Jul 08, 2015 7:37 am

Vitaliy S. wrote:Wouter, according to this case history, our support team replied 15 minutes ago with the fix instructions.

Received it a couple of minutes after my post, thanks.

Followed the instructions and was able to succesfully perform a bare metal restore.
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby AidasIT » Wed Jul 08, 2015 9:14 am

I also have this exact problem at the moment.
Upon bare metal recovery (to the same machine, same HD) unable to boot with BSOD message specifying pcw.sys
Custom build with Asus P8Z77-V PRO motherboard and OCZ Vertex SSD.
Unable to open support case from withing Veeam software, as machine is not bootable for the moment.
I understand this is related to driver injection upon recovery? Would recovery logs be needed too, or possible to receive generic fix?

Many thanks
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby Vitaliy S. » Wed Jul 08, 2015 11:45 am

Recovery logs would be definitely welcomed, however you can open a support case from another computer and give a reference to this thread, so that your engineer could understand what fix is required. Thanks!
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby Dima P. » Wed Jul 08, 2015 11:17 pm

Aidas,

I've sent you a PM with a fix and instructions. Let me know if it helps.
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby davrex » Thu Jul 09, 2015 9:28 am

Iam also having this problem to restore 2 computers does the fix work on already backup data or only on new backups?
Is it possible to get the fix?
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby AidasIT » Thu Jul 09, 2015 9:34 am 1 person likes this post

Dima P. wrote:Aidas,

I've sent you a PM with a fix and instructions. Let me know if it helps.


Have raised support ticket yesterday as suggested, promptly received instructions for a fix - and the issue was fixed after 1st attempt.
Brilliant stuff!

Many thanks
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby Vitaliy S. » Thu Jul 09, 2015 9:35 am

davrex wrote:Is it possible to get the fix?

Yes, just open a support case for that. Thanks!
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby kirkgj » Wed Jul 15, 2015 12:53 pm 2 people like this post

As the original poster, I thought I would update this thread with my results.
I was able to get the restore to boot successfully by selecting boot from last known good configuration after pressing F8 following the restore. That solved my immediate need.
I did receive the fix from Veeam earlier but didn't have a chance to test it. I then received another new Dell R220 this week. I have tried the fix and it solved the problem completely. Restore completes and the server boots properly on the first try.

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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby Dima P. » Wed Jul 15, 2015 4:51 pm

Thanks for checking the fix. I am glad to confirm that this drivers issue will be addressed in the 1.1 release. Moreover, it will be possible disable the driver injection upon bare metal recovery. Stay tuned!
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