Restore complets successfully but BSOD on boot...

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Restore complets successfully but BSOD on boot...

Veeam Logoby kirkgj » Thu Jun 18, 2015 7:55 pm

... using Veeam Endpoint to backup server to local NAS. Restore completes successfully but the server BSOD with pcw.sys. Able to boot into safe mode. Not sure why the restore from Veeam is not working.

Hardware: Dell R220
OS: Windows Server 2008 R2 std.

Kirk
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby Mike Resseler » Fri Jun 19, 2015 4:54 am

Kirk,

Are you restoring to the same hardware? PCW.sysv(performance counters for windows) BSOD can be caused by a few things and the most common is a hardware or software change...

If this is not the case, can you do the entire restore again? After the BMR, before rebooting, please go to the tools menu in the recovery media and export the logs to a flashdrive or your NAS or something. Upload these files to a dropbox or onedrive or similar. Then sent a DM to Dima P. from the forums here and give him the download location of the files so we can investigate

Thanks

Mike
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby Vitaliy S. » Fri Jun 19, 2015 10:29 am

I have seen BSODs caused by some antivirus software installed in the system, worth checking as well.
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby Dima P. » Fri Jun 19, 2015 5:22 pm

Hello Kirk,
Please send me a PM with the download link. Thanks
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby kirkgj » Fri Jun 19, 2015 5:29 pm

Message sent to Dima with the logs.
The restore is to a different server but the same model from Dell, a poweredge R220. Original server was replaced with same under warranty... or should be exact same. There could be some hardware differences or maybe a bios setting that is presenting a hardware difference. Looking into the bios now.
Thanks,
Kirk
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby kirkgj » Fri Jun 19, 2015 5:30 pm

Also, no antivirus on this server has ever been installed.
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby Dima P. » Fri Jun 19, 2015 5:33 pm

Kirk,
Thanks! I’ll pass the logs to QA but they will start checking the logs only on Monday. I'll follow up once we find anything.
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby VER » Tue Jun 23, 2015 11:51 am

Any news on this? I'm experiencing the same (bsod due to pwc.sys after a bare metal restore), in my case on a HP folio 1040 though.
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby Dima P. » Tue Jun 23, 2015 12:16 pm

Hello Wouter,
The logs of the OP are still under investigation. If you experience the same behavior please collect the restore log (it should be placed in your backup repository) and share it with me via dropbox or googledrive. Thank you.
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby guebert » Mon Jun 29, 2015 9:32 pm

Hallo,

Has the problem been solved? How?

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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby Vitaliy S. » Tue Jun 30, 2015 11:01 am

Hi Michael,

Can you please collect the logs and let our dev team take a look?

Thanks!
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby guebert » Tue Jun 30, 2015 1:55 pm

Vitaliy,

I do not have this problem at the moment. I'm interested in this topic, because I intend to use Endpoint BAckup and want to know, if it works. So (how) did you (Veeam) solve the problems?

Michael
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby Vitaliy S. » Tue Jun 30, 2015 9:44 pm

Michael, I haven't heard from our dev team yet, but I will double-check tomorrow and will let you know.
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby Dima P. » Wed Jul 01, 2015 5:33 pm

Hi guys,

A private fix is on its way. I’ll update this thread when its ready so we can start testing the solution. Thank you for your patience.
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Re: Restore complets successfully but BSOD on boot...

Veeam Logoby Dima P. » Thu Jul 02, 2015 3:01 pm

Hi all,

I’ve just shared the fix with Kirk. Let’s see how it goes.
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