Restore is failing

[ldeeder]

Backup runs fine to Cloud Connect server over Internet, but restore fails with the following error:

"Failed to start a repository agent."

TIA, Larry

[Mike Resseler]

Hi Larry,

I'm afraid that message is not enough to give you a decent answer.
Can you create a support case? Post the case ID here and the result after that

Thanks
Mike

[ldeeder]

02127197

[frankive]

Trying to restore a file from VAW 2.0 on Windows 10.
Seems like the file browser starts but then I get an error: "Failed to start repository agent".
Ideas?

[Vitaliy S.]

Submitting a support case would be recommended here.

[frankive]

#02144876

[frankive]

case closed. cc provider had to adjust some NAT settings.

[siverby]

I got the same error when trying to backup up to a cloud connect server that was upgraded to update 2 but had a repository server that was not upgraded to update 2.

[unithost]

Hi all, we had the same problem: "cannot connect to repository agent". After investigating the logs, we found out that there where some certificate errors.
Veeam support found out that this problem is because of the network setting in the CloudGateway at the CC site (we also control). We changed the settings in the gateways from "this server is connected directly to the internet" to "this server is located behind NAT", even our gateway's are not behind a NAT...
After typing in the FQDN/full hostname in the field, we finisched the wizard, tried the 'restore files' function in the WinAgent 2.0 and everything is working now.
(Reference case: 02318575)